- Home
- About Sytner Wolverhampton
- Sytner Wolverhampton Customer Reviews
OUR CUSTOMER REVIEWS
SALES
5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
595 ratings and 299 comments received in the last 90 days.
03 May 2025
Tom was really great, responded to my emails and kept me informed of the progress of my order. He explained and showed me how to use all the controls on handover. Said to contact him anytime if needed. Really appreciate his assistance
01 May 2025
Just better than I've ever had before.
01 May 2025
very helpful
22 April 2025
same as above
20 April 2025
Helpful and knowledgeable staff at BMW Wolverhampton
12 April 2025
Excellent service received from all concerned. The salesperson San Hole was courteous, knowledgeable and an excellent communicator.
11 April 2025
Despite a minor issue with a scratch to the wing mirror, number plates, and water marks left by valeters, Dom took it upon himself to clean it himself and reassured me the other issues would be dealt with. This has been arranged promptly. Thanks Dom!
05 April 2025
Kept in the loop for the complete process of purchasing our car.
03 April 2025
Sam dealt with me, he remembered me and my partner from a previous visit and was more than happy to help us on our second visit. He made me feel very much at ease, the whole experience felt very personable. No issues at all with the process.
03 April 2025
Quick & Simple
03 April 2025
I was not looking to buy a car on the day but ended up in the car I really wanted with the price I wanted to pay so it was a happy experience
01 April 2025
This is my third BMW from this dealership primarily due to the excellence of the sales team
01 April 2025
Felt at ease, no pressure and was happy with the price
31 March 2025
Superb service from Thomas Hawthorne, kept me updated throughout the process, we won't hesitate to go back to him in the future for another vehicle.
31 March 2025
Staff were excellent. Very helpful and polite
30 March 2025
Carnt fault anything..
30 March 2025
Like Freeman was great and talked us through things really well. He was knowledgeable about the car and liked after us.
30 March 2025
purchase was very easy and i didn't have enough deposit so they reduced it for me. for delivery they met all my expectations and even went above and beyond with my requests to even letting me view the car before i payed my deposit to them.
28 March 2025
Every step was done with complete professionalism
27 March 2025
Tom Hawthorne was a delight to deal with.
27 March 2025
helpfull no pushy sales
27 March 2025
Jake and Dominic provide great service.
26 March 2025
Luke was honest, informative, knowledgeable, professional and made the experience enjoyable.
25 March 2025
Kept informed all the way
24 March 2025
Deal with Tom Hawthorne who also sold me my first BMW - fantastic guy. very attentive always calls back when he says he will, never missed an email and dealt with all my probably trivial concerns. Top Class Sales guy!
22 March 2025
Met all my needs and standards very catering to what I needed
17 March 2025
Completely satisfied. Sam was very efficient and great with communication across the entirety of the process.
14 March 2025
Great service, good comms, sales team knowledgeable about the car and all the other things around it, i.e. finance, cometic repair, GAP insurance etc.
12 March 2025
Professional, helpful and staff readily available
11 March 2025
I felt well supported throughout the buying process from model selection through to final handover
11 March 2025
I was very satisfied with the whole procedure from a test drive to ordering the new car. I was kept informed of the cars build date and the expected delivery and evey question was answered.
08 March 2025
From arrival at reception a warm welcome to dealing with dominic small the sales executive who was very helpful and informative and friendly.
07 March 2025
From start to finish, Sam was a pleasure to work with.
05 March 2025
Excellent service and nothing too much trouble
05 March 2025
Always excellent service
25 February 2025
Very satisfied
18 February 2025
The service from start to finish was excellent and was kept informed throughout the process.
16 February 2025
Again Sam Hole really looked after me adressing all of my queries and concerns
11 May 2025
Allowed to work from site making use of facilities.
10 May 2025
See above
10 May 2025
You're service was great
08 May 2025
First of all there was a little confusion about a few problems but this didn't reflect on the actual service being done just a miss communication and even though the parts were not ready Jay has rebooked us in to fix the problem.
07 May 2025
Personnel were great but I had to bring the car straight back due to some software issue which caused the car to lag and affect the exhaust valvetronic system. Which was fine when I dropped it off. But they were quick to find the fault and rectify it
07 May 2025
Great communication and follow up.
06 May 2025
Found the problem I was having
06 May 2025
Everything went smoothly and staff was very friendly.
06 May 2025
Very smooth and easy process Excellent customer service
06 May 2025
Very informative
06 May 2025
Great advisor called Rosie. Absolute pleasure to deal with.
05 May 2025
Initially the agreed work was not completed on time, but Colleague Will did make sure that the customer service was completed to the highest standards
04 May 2025
Again I am very happy to get my car serviced at BMW I would love to give a big thanks ???? to jay he is so understanding and helpful when dealing with me when I always meet him I was offered to get my car washed but that didn't happen no problem ????
02 May 2025
Good service friendly staff
02 May 2025
I know I'm getting quality. But expensive.
01 May 2025
Completed early with free car wash
30 April 2025
Prompt and polite service, keen and knowledgeable staff.
30 April 2025
I'm satisfied with the outcome of my visit and made me feel very welcome
29 April 2025
No issues
28 April 2025
All staff are polite
28 April 2025
Great service!
28 April 2025
Work was carried out no problem and received constant updates throughout the day
28 April 2025
waited for the car to be done in a short time, staff always checking in with you
28 April 2025
They fixed the problem, kept me well informed and were very friendly
28 April 2025
Because I was completely satisfied
24 April 2025
There was a lady of the name of Alisha on the reception who I found very polite and curious. I would like thank Alisha for giving me regular updates on the car status. Thank you
24 April 2025
Amazing
24 April 2025
Alicia was superb - great updates, accommodating and as helpful as possible
24 April 2025
Work completed as required, kept informed as necessary.
24 April 2025
Jay was friendly and informative. Answered any questions I had and was polite when speaking with me.
23 April 2025
The overall experience was v good.
23 April 2025
Brilliant. Got a phone call every couple of hours with an update. Will definitely be using again in the future. Thank you
23 April 2025
Very good customer service with a beautiful smile from staff
23 April 2025
Left me waiting after arriving at 8am to get on my way quickly. Had to chase up to be seen. Never in 4 times visiting have I been offered a drink . Not even sure if the coffee etc is for customers?? as it is at Merc and Audi.
22 April 2025
Good service
21 April 2025
Very friendly and helpful
21 April 2025
Kept me up to date with the progress
20 April 2025
Will Parsons was great!
20 April 2025
It is nearly three weeks i am waiting for BMW to let me know if they will cover a fault which falls under their warranty. They seem to making every possible efforts to divert from warranty. Vary dissatisfied and disappointed
19 April 2025
From the appointment booking I'd raised what I needed doing including recall No on seemed interested in any additional work besides the recall
18 April 2025
Efficient and friendly
18 April 2025
Customer service was excellent. Rosie was brilliant kept us up to date and answered all our questions.
18 April 2025
As above.
18 April 2025
Looked after me and kept me informed
17 April 2025
Will was very nice and friendly and very helpful. Overall, I was kept up to date, even being sent the personalised inspection video, which was really good. The staff were very nice, helpful and friendly.
17 April 2025
Always great service
17 April 2025
Service was good. I was informed at every stage and got my car back earlier than thought. It was a personal service.
17 April 2025
Highly satisfied
16 April 2025
Will was first class .Very professional
16 April 2025
All done as required with courtesy clean and discounts included.
16 April 2025
Staff were very attentive and made the process easy
16 April 2025
The car was not cleaned well when seats were moved back underneath not vacuumed residues of soiled water on the sills and the sills were still soiled. The car was not dirty on arrival so would not have taken much time or effort to do it correctly
16 April 2025
I couldn't fault the service. I was well informed, it was timely and the issue was resolved.
15 April 2025
No one had informed me it was a cashless business now, which caused me a major problem when paying for the service, I have been defrauded on line previously so have no online banking Google pay etc. keys taken away from me while I had to resolve it
15 April 2025
Alisha was great - informative & jolly
15 April 2025
Unfortunately they were unable to resolve the issue with park function. Maybe they should have asked me to show them the issue rather than say there was not a problem with it.
14 April 2025
Communation very good
14 April 2025
Generally very satisfied. However, service did know l was waiting for the vehicle and it took 1 1/2 hours to start service and MOT.
14 April 2025
Very pleasant experience overall.
14 April 2025
Customer service was fine, i believe my car was damaged & have been trying to contact the dealer for 3 days with no success. Constantly getting promised a call back that never happens.
13 April 2025
Very pleased
13 April 2025
Job Done as promised
13 April 2025
They looked after me
12 April 2025
Had an 2 issues on picking up my vehicle first was a phasing of the dash off setting the dials. Second electric cover on passenger side fell open while the car was being handed over
12 April 2025
Customer care. Regular updates. Quality of service.
12 April 2025
Good experience
12 April 2025
Excellent service advisor
12 April 2025
Never got a call back k for works it went in for via evans halshaw wolverhampton
11 April 2025
Professional and personal experience by all members of staff
11 April 2025
Dissatisfied due to overall experience to expectation. Trustpilot review already completed which states my dissatisfaction.
11 April 2025
alot of customer service levels dont feel very friendly these days but felt well informed of progress and welcomed
11 April 2025
They do it all well
11 April 2025
I feel I recieved great customer service.
11 April 2025
Wolverhampton was the only branch that was able to accommodate my recall issue at the earliest with a loan car. My service adviser who took great care of me and my car was Will. He went beyond my expectations & provided excellent customer care.
09 April 2025
Friendly and professional
09 April 2025
Shocking service
08 April 2025
Feel that throughout the "process flow" from start to finish, the service experience was excellent. Rosie kept me informed of progress throughout my wait for my vehicle to be serviced, very professional.
08 April 2025
The lady who dealt with my service was super efficient and super attentive, made the whole experience easy!
08 April 2025
Good service
08 April 2025
Very good service and follow up procedures.
07 April 2025
Service was good, and Jay was friendly and set up my dashcam for me. Very pleasant
07 April 2025
Car came in for a couple of issues to be checked, having only been recently purchased. Reassured that these are now ok.
07 April 2025
The team that worked on my car was fantastic
06 April 2025
Again, Jay made this experience as enjoyable as it can be!
06 April 2025
Qualified personnel for the jobs , outstanding service performance
06 April 2025
Top service / friendly / professional/ helpful
06 April 2025
Leigh at sytner wolverhampton kept me informed as to what was going on with my vehicle the whole time. I had a slight issue and leigh was happy to help she told me that I could come in anytime which was convenient and also Will who helped me
05 April 2025
I turned up at garage the young lady on reception was very helpul
05 April 2025
Kept well informed on progress of service - in fact, 4 calls during the day was possibly a little too well informed.
05 April 2025
Appreciated the whole team and the complimentary tips ups etc. only thing that let it down was the complimentary car wash. My windows were lefts completely smeared with dirty water. All side windows etc. so I had to clean them all
05 April 2025
Everyone was helpful and kept me updated on the progress
04 April 2025
Good
03 April 2025
Very satisfied, car was serviced and washed to an excellent standard, communication was on point, always looked after by the staff who have gone above and beyond for me
03 April 2025
Rosie has been 10/10 throughout this whole process, she has supported in getting the issue on the car fixed. Communication pre, during and post inspections have been superb. She has gone above and beyond!
03 April 2025
Customer friendly and helpful.
03 April 2025
I never received the video of the work as promised and I did also advise that the technician did not reconnect my dash cam which had been disconnected from every single point which I was not aware of.
03 April 2025
See question 1answer In addition, I object to paying £150 for 6 litres of oil when I can buy BMW original for less than £25 and an original oil filter for less than £15. The only difference between mine and yours is that I can't register the change
02 April 2025
I recently visited the BMW dealership for a recall, and I have to say, it was a fantastic experience! Alicia, who assisted me, was incredibly helpful and knowledgeable. She made the whole process seamless and took the time to explain everything I nee
02 April 2025
5 star experience at Wolverhampton
01 April 2025
Always good service
01 April 2025
Same answer as previous question.
01 April 2025
As above
01 April 2025
Very satisfied with the service experience,kept me informed on what was going on with my car ??
01 April 2025
Polite and prompt service from the team. Updates received during the day.
01 April 2025
Everything was well organised and delivered in time.
31 March 2025
Like l said above, l can never fault BMW.
31 March 2025
Car was repaired by replacing amplifier, rather than investigate repair of it. A quick search by myself found d numerous companies willing to repair,
31 March 2025
Good Customer Service
30 March 2025
Happy with how we were kept updated.
30 March 2025
Service was top notch.
30 March 2025
Was kept informed throughout where my car was in the process. The videos were good and the hospitality was also good.
30 March 2025
Had to give a 4 this time as the oil light turned on as I was driving home from a service that cost me almost £500.had to return to Wolverhampton the following day to get a very minuscule problem resolved
29 March 2025
Everything was done to my satisfaction.
29 March 2025
Ease of process and friendly approach
29 March 2025
The service price is high £524 i think But its bmw i would consider using a local garage with regret next time only because of bmw parts.
29 March 2025
Issue with locking system fully resolved
29 March 2025
Brilliant .
28 March 2025
The problem is ongoing due to the lack of available parts.
28 March 2025
I had a dirty loan car for £25 which I was unaware was not refundable
28 March 2025
Very good service as usual but I felt that the price for the service of a six year old car was too high and I am a very regular customer.
28 March 2025
Will was excellent as always, I was hoping to test drive an i4 while my car was having work completed. Will went above and beyond and arranged this for me. Delighted to test drive the car. Thank you.
27 March 2025
There was a friendly welcome at Reception followed by the very helpful, informative and courtesy shown by service assistant Jas (? Jay) throughout. He kept me up to date of progress at all times. He is a credit to the company.
27 March 2025
Service was good nice reception and cutious efficient staff but Poor parking, no collction / delivery service and low availability of courtsy car
27 March 2025
Could not fault it brilliant service
26 March 2025
Car running perfectly
26 March 2025
They did the required service to a satisfactory level. The loan car was dirty and the fuel light was on - whilst I understood I should pay for fuel I use it is not acceptable to hand the vehicle completely empty
26 March 2025
Jay was very friendly and approachable. He understood our concerns and helped us breakdown the jobs that needed doing.
25 March 2025
Jay was extremely attentive and helpful. However I do not feel that the issue has been sorted. I get countless messages throughout the night about strange charging behaviour and switching times in the time slot on its own, I have woken up to no charg
25 March 2025
Service was excellent, I dealt with Kelly and Leah and both were brilliant in the way they communicated and handled my situation. 1
25 March 2025
Service advisor, Jay was polite and communicated everything expertly and thoroughly. He even went the extra mile to ensure my valeting was to a very high standard. Excellent service.
25 March 2025
I booked a waiting appointment, I was informed it would take 3 hrs to complete. After 1.25 hrs my car was still parked where I left it. I should not be made to wait before 3 hrs for a 1.75 hr job. Communication from the dealership is not very good.
25 March 2025
Excellent 'Front of House' staff, car cleaned and returned quickly.
24 March 2025
People are great
24 March 2025
Your staff were pleasant welcoming and informative. I had a pleasant stay in your reception area while I awaited for my Service.The coffee refreshment was most welcome Thank you.
24 March 2025
I was kept up to date as the service progressed
24 March 2025
Very happy
24 March 2025
Easy efficient service
24 March 2025
Happy with service
24 March 2025
As I used be in motor trade I checked car over after recall was done and workmanship was spot on .
23 March 2025
100 times better then Oldbury
23 March 2025
Good service and keep you informed First time use for breaks change
23 March 2025
I had couple of issues with the car All sorted and gave me a full health check on the car And even cleaned the car for me
23 March 2025
Will was very helpful. And also was very personable he made the process very smooth and easy to go with
23 March 2025
Had to debate on the phone regarding having free MOT checks which was part of the deal when buying the car. I was told
23 March 2025
Great service
22 March 2025
It was all done on time and I was sent a video examination to confirm that everything was fine with the car
22 March 2025
My only comment is the dash cam I had fitted could have gone a little higher.
22 March 2025
I couldnt get in touch with anyone to book. You had problems on the day which meant the car wasn't ready on time. If it wasnt for Rosie Smith who was exceptional, i would have given 1 star.
21 March 2025
I like the videos to show how the work was getting on.
21 March 2025
Rosie is fab
21 March 2025
As I for mentioned the experience for me was made very easy,I was communicated with easily and my liaison representative was very concise and knowledgeable
19 March 2025
Really good service
19 March 2025
The service was done in a satisfactory manner and I am absolutely appreciative with what has been done. The car is now driving smoothly.
19 March 2025
Very easy to book and check in services, prompt response
19 March 2025
Excellent
19 March 2025
Staff provided all information accurately. Car service finish on time.
19 March 2025
I would have said completely satisfied if two members of staff had not ignored me and spoke directly to my husband during the dropping off process despite the vehicle being in my name and I had made the booking!
18 March 2025
Everything was brilliant from customer interaction with reception staff and Jay through to the service completed on the car.
18 March 2025
Polite staff and very attentive. Much better than the old Rybrook whom we used to deal with.
18 March 2025
The lady who dealt with me was very helpful and efficient I asked for my car to be ready at 1.30 and it was
18 March 2025
Alicia kept me informed throughout the day on my cars progress.
18 March 2025
Hidden add ons which were optional but should be included as part of a major service so the overall price was significantly higher than originally stated at the time of booking. The health check video quality was poor. Car was cleaned poorly too.
17 March 2025
Great service
17 March 2025
Friendly service and kept up to date throughout.
17 March 2025
Recall carried out satisfactorily after quite a long wait
17 March 2025
Jay helpful
17 March 2025
Very satisfied, all staff are very helpful, the update was also great
17 March 2025
Kept in contact over phone
17 March 2025
Additional £25 charge for courtesy car for a few hours hire was another unwelcome cost on top of a service in excess of £515!
17 March 2025
Reflective of customer service.
17 March 2025
Excellent service
17 March 2025
completely satisfied
16 March 2025
B
16 March 2025
Nothing special seeing as the prices are inflated as it's a BMW service - from a customer experience position feels like a rip-off to be honest.
16 March 2025
Communication was very poor
16 March 2025
Friendly and easy
15 March 2025
Great customer service
15 March 2025
Was satisfied
15 March 2025
Very satisfying
15 March 2025
Friendly helpful staff
12 March 2025
Great service
12 March 2025
Would have been happier after spending 500 pounds if the washer fluid had been topped up
12 March 2025
Very satisfied as the work needed was completed smoothly and also received a complimentary health check for future records
11 March 2025
Jay was excellent
11 March 2025
Very poor car was sped around town on test drive, and cream seats came back dirty
11 March 2025
First class kept me informed what work was being done to my vehicle and vehicle check was carried out all good
11 March 2025
Did my service in the timescale advised
11 March 2025
Great service
10 March 2025
From check in to check out it was very efficient and carried out with a helpful and polite Rosie Smith.
10 March 2025
Quick, efficient and well informed throughout process. Rosie was super helpful and friendly, a pleasure to engage with during my service
10 March 2025
On arrival I was asked to wait and as I was waiting didn't take long for a lovely lady to come and take me to my car.
10 March 2025
apart from the initial outset when on the day of work , there was no courtesy car , it had been booked for 5 weeks . but lthankfully will helped me out and found one from then on it was faultless
09 March 2025
Always have a great attitude and so reliable.
09 March 2025
From start to finish the customer service was excellent. Fitted me in for my recall at short notice. Kept me fully abreast of everything and ensured everything ran to my needs. I was kept in the loop, looked after and was made to feel valued.
09 March 2025
Service and staff brilliant
09 March 2025
Very satisfied with the service
09 March 2025
See above
08 March 2025
Very satisfied
08 March 2025
Did everything required, excellent service
08 March 2025
Sadly asked them to wash my car, which was pre planned but was still dirty when I turned up to collect the car and then when I did receive my car back after an hour of waiting It looked like they had just chucked a bucket of water over it.
07 March 2025
Excellent customer and comms skills
06 March 2025
Alica great vibe.she made my day
06 March 2025
My advisor Will looked after myself and my car better than I had expected. Excellent communication throughout the whole process. I really appreciated the follow up call to see how things were. Definitely recommend Wolverhampton BMW
05 March 2025
As above apart from the lady who dealt with me she was the only good part of the service
05 March 2025
The meet and greet at 7:50am was excellent. Then a personal meet and explanation from the service team member and a chat about what my time constraints were and how she would try and accommodate these. Then a call to say the car was ready. Perfect
05 March 2025
Excellent customer service
05 March 2025
A friendly yet professional service
05 March 2025
Service was excellent
04 March 2025
As cleaned my car too
04 March 2025
Very professional service
04 March 2025
The work was carried out quickly and I only had to wait 2 hours. It was useful working remotely from BMW and I could carry out my work without disruption which was excellent.
03 March 2025
Once I was able to get through to the right team, the service was excellent.
03 March 2025
Very efficient .
02 March 2025
Not very happy
01 March 2025
Again excellent and kept informed at all steps along the way My service advisor was excellent very polite and kept me updated throughout
01 March 2025
The car was returned to me in pristine condition and drives as if it were a brand new vehicle.
01 March 2025
The service provided buy some milk healing has been exemplary. We couldn't have been more helpful or attentive. Well worth the journey from my house as there is another dealership closer to me from whom I've never had good service.
01 March 2025
Compared to other dealerships I have visited, Wolverhampton is one of the more professional. The showroom is very impressive and staff are very friendly.
01 March 2025
Straightforward from booking in to pickup,very helpful and courteous staff
01 March 2025
Staff was friendly
27 February 2025
Friendly staff
27 February 2025
Staff are really good and helpful
27 February 2025
Excellent efficient service
27 February 2025
Good timing, taking us through step by step in the process.
27 February 2025
The girl I dealt with was great and very helpful
26 February 2025
As mentioned above
26 February 2025
I can't fault the service they provide each and every time
25 February 2025
The lovely young lady that I dealt with prior to my visit and during and afterwards with follow up calls was exceptional
25 February 2025
Customer service was good
24 February 2025
Still waiting for a call back from Saturday. It's now Monday late afternoon. I have called twice today!!
24 February 2025
Received a video showing the inspection of my car. No attempt to upsell any services. For the first time I left a dealer with no complaints
24 February 2025
The Complementary car wash and clean was not to a standard that I associate with BMW.
24 February 2025
The warranty issues were dealt with promptly, Alicia kept me informed throughout the entire process.
24 February 2025
Good service
24 February 2025
Good service
24 February 2025
They kept me informed
23 February 2025
Great service
22 February 2025
Car done on time, no complaints
22 February 2025
Please see response above
22 February 2025
Same reasons above, I would happily go there again if my local Oldbury service team couldn't fit me in for whatever reason
22 February 2025
They are willing to do what you ask straight away
20 February 2025
I experienced great service from Jay and Sureena, their professionalism and keeping me up to date regarding the progress of the vehicle's service was impeccable. I was apprehensive about taking my car in due to the costs etc however I felt reassured.
20 February 2025
Very good as always, but have given 4 stars on this occasion as part of the Health-check was to also look at coolant levels which may not have been done. I checked myself yesterday when the engine was cold and level was below the min line.
20 February 2025
Thank you team bmw Wolverhampton.
19 February 2025
Was well looked after by rose from start to finish was impressed by the whole service I received
19 February 2025
Video evidence of service , car valeted , friendly and polite staff
19 February 2025
Really happy with the service. Will was brilliant. I was kept informed and well looked after.
19 February 2025
Quick efficient service, especially since it was a drive in and ask experience
19 February 2025
Would have given a 5 but unfortunately I had no update from the service team yesterday even after 2 calls from myself . No one responded until 6pm of that evening .
19 February 2025
Not a problem with Service but would have liked to have seen on invoice the discount that was said to have been applied .
18 February 2025
Prices could be a little bit lower.
18 February 2025
Much better than previous experience at Rybrook
17 February 2025
The booking in process and greeting was extremely easy, pleasant and polite
17 February 2025
Took my car in , was told it would take 2 hours to complete the work and it took 2 hours, excellent.
17 February 2025
Kept well informed during the service
17 February 2025
Accommodated my needs
17 February 2025
Very happy with the service.
17 February 2025
Well informed about the work status
17 February 2025
Great customer care
17 February 2025
Efficient booking process. Kept update throughout service. Completed on time
03 May 2025
The staff were knowledgeable but not pushy. I felt welcome from the start and am very happy with my new 2 series