OUR CUSTOMER REVIEWS
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5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
336 ratings and 225 comments received in the last 90 days.
11 October 2026
Really easy process
11 October 2026
Sales person was patient, professional and our needs was tailored to based on our preference as best as possible, prompt service and delivery and good hospitality. Overall we are very satisfied and couldn't fault the service, would recommend to other
07 October 2026
Most helpful and pleasant salesperson, made the process as seamless as possible. Follow up contact made to ensure everything was in order. Many thanks Jess
05 October 2026
Attention to detail. Patience
05 October 2026
Helpful and friendly
04 October 2026
Luke was absolutely amazing from start to finish . He kept me updated on the delivery of my car . This is my first brand new car & Luke made it a very special occasion.
01 October 2026
Showroom is fabulous. Luke Freeman, our salesman, was very attentive and sociable, kept us informed throughout.
01 October 2026
As ever superb service.
29 September 2026
My 2nd car from Wolverhampton I give ?????????? from Luke who sold us the car he is such a great guy also Christian for all your time and not forgetting Karen I appreciate you all thank you so much ??
27 September 2026
Extremely satisfied with the car handover, Christian took time and care in explaining the car and various controls which was very helpful as it is completeley different to our previous BMW. The paperwork was handled professionally too.
25 September 2026
Good communication helpful:
25 September 2026
Staff were courteous and helpful and Dominic set up my phone and BMW assist for me.
25 September 2026
No issues at all and Luke was fab.
23 September 2026
Very happy with the service and handover process, received regular updates and Sam was very helpful throughout.
20 September 2026
Outstanding experience from start to finish at Synter Wolverhampton. Cant recommend them enough especially Aaron Patel
19 September 2026
Jake and Dominic top class
14 September 2026
Absolutely first class service My wife and I walked into the show room and got greeted with a warm welcoming friendly smile from Aaron Nothing was too much trouble not pressing us just just so very helpful and got us what we needed
09 September 2026
Everyone at the centre was helpful and Dom ensured we were kept up to date and really looked after us.
09 September 2026
Jess johal was polite and professional. She was very quick at replying to questions making it a very easy process.
09 September 2026
Sam Hole (Sales Exec) was excellent from initial enquiry to delivery.
08 September 2026
Really positive experience from start to finish. Always looked after by San Hole (Sales). Always positive and kept updated. Will definitely want Sam to look after me when I next change my vehicle. Also thank you to Clive for all is help.
07 September 2026
Experience was great as Aaron was very professional, friendly and helpful throughout the purchase and delivery of my new car. I am extremely satisfied.
06 September 2026
Buying my car was a great experience the sales team were so friendly and helpful and the handover brilliant thanks to Dominic Small and Jake Fielding it made it a very special.
04 September 2026
The experience was excellent
29 August 2026
Sam and Karen couldn't do enough to help me
28 August 2026
Sam Hole and Christian Short were superb from the outset. Terrific support. Would highly recommend.
12 August 2026
Fantastic customer service thanks to Paris Upton and jake for smooth buying experience good communication seamless pick up
12 August 2026
Excellent service from the team
04 August 2026
Very professional
04 August 2026
Absolutely amazing experience from start to finish and Aaron was such a awesome guy to deal with. Will definitely be back in the future and I will recommend BMW Wolverhampton to friends and family! Top class service!
03 August 2026
The sales staff were very helpful and polite The product is good however if you are, like we are, not overly confident with technology we find getting to learn things not easy and lack of a hard copy handbook is an added disadvantage.
02 August 2026
All in all it was great. The team treated us well and were understanding in the negotiations. Sam Hole. Jason Westbury and Karen (can't remember her surname) Were great. A credit to your team.
02 August 2026
I had a very positive experience from the initial visit to the showroom right through to collecting the car and the handover process. All the staff I dealt with were courteous , friendly and professional . Sam kept us updated throughout and was happy
31 July 2026
Luke Freeman top man! Massive help supported me through the whole process al
28 July 2026
Amazing service from Jake and Aaron.
28 July 2026
Excellent service and happy with the car so far !!
25 July 2026
Sam Hole of Syntner Wolverhampton gave excellent service
21 July 2026
Great service from BMW Sytner Wolverhampton. Fantastic team and facilities.
20 July 2026
Once again, another enjoyable experience buying my new 1 Series. Jake Fielding and Dominic Small were very helpful as ever.
13 October 2026
Hi Very pleased with service provided mainly by Jamal
13 October 2026
I am very unhappy with the service I have received - I was advised that my battery charge at 100% would give me 260 miles on average - I am only getting 190 and this is wholly inadequate. I believe I have been missold this vehicle.
12 October 2026
My car was booked in for 3 jobs, a new tyre, to look at the trye pressure fault and to see what the rattle was beneath the car. On collection only the tye and rattle were done. I asked a total of 5 times for the trye pressure sensor to be checked.
12 October 2026
MR Devey thanks
12 October 2026
He was good
12 October 2026
Service agent was really helpful but lost car for 24hrs for a fault that just needed a reset.
11 October 2026
Good
11 October 2026
The lady who helped me was outstanding. Explained everything
11 October 2026
Excellent service the car has been presented in a beautiful condition. Customer service was faultless I couldn't have asked for more.
11 October 2026
Very efficient and welcoming
10 October 2026
I felt ignored and made to feel irrelevant. There was an amber engine warning on my dash which was not explained to me after a vehicle check and service. I sent a message and left a voicemail but no one got back to me.
10 October 2026
Clean tidy Welcoming staff
10 October 2026
Efficient and friendly service and kept me informed the whole way through the process
09 October 2026
Spent a lot of money on service and didn't even get my car cleaned
09 October 2026
Polite staff and job completed on time .
08 October 2026
I spent £750 on a service and your recommended maintenance and you refused to run a diagnostic to tell me why I still had an engine light on. I've been a loyal customer for 25 years and expected more when spending such a large discretionary sum.
08 October 2026
Looked after my car well and washed it on both visits
08 October 2026
Great service from all the staff I met. Friendly and informative. Everything was explained and I left a happy customer.
08 October 2026
Staff was friendly on arrival. Showroom layout was fantastic
07 October 2026
Centre was good but having to wait 3 hours for authorisation to replace a tyre is crazy
07 October 2026
Prompt service
07 October 2026
Good customer service and all issues with car were sorted.
07 October 2026
Everything I expect from BMW, professional, friendly, efficient and good communication. They only cleaned half the car though (dusty dash and dirty hood) - so I kept a star. I feel bad about that though, if it's any consolation.
07 October 2026
Havent given 5 stars purely because of no courtesy car which left me losing a days work and having to get a lift .
06 October 2026
Would have gave 5 but BMW did a recall on my car and i couldnt get a courtesy car.
06 October 2026
At drop off I specifically said it needs new tyres and to fit them 1. I was then rang at 5:15pm following the service. To be told that my car needed new tyres and they couldn't fit them until the next day. Meaning I had to find a way home and back.
06 October 2026
Jay assisted me with the process in a professional way and kept me updated on the progress
06 October 2026
Good overall service but the car settings were left all over the place when returned to the customer
06 October 2026
The issue is still not sorted and currently going back and forth for my BMW it's the fourth time I've still not having nothing from BMW
06 October 2026
In for a recall and i was happy with your service
05 October 2026
Kept me well informed throughout and carried out the work to a high standard.
05 October 2026
Everything was done a timely manor and kept up to date at all times
05 October 2026
Good informative service.
05 October 2026
Everything was carried out and completed in an efficient friendly manner
03 October 2026
Good communication and work carried out as described
03 October 2026
Prompt and courteous service
02 October 2026
I was told that the brakes would be done in a 3 hr slot before arriving. I arrived at 9.30am as planned and left at 2.30pm. I was told that they had passed a MOT but still no brakes fitted at midday. Then I was told the brakes would be done..
01 October 2026
More than expected level of service standards
30 September 2026
The car was delivered there at 9.30 as booked for what should be 2.5 hours work and car wasn't ready till 5.40, I waited in reception at 4.45 to be told at 5.17 that it needed a front tyre .the actual track fluid change didn't happen till 5.07
29 September 2026
Extremely easy process to book in and collect car
28 September 2026
The guy who took my boocking also took care of us when we brought the car in,he was really professional and knowledgeable and above all he cared. I'm sorry,I can't recall his name but it should be on record.
28 September 2026
Several warning lights on dash and no mention made of these. Several faults picked up on screen over the previous weeks and all ignored. What is the point of the onboard computer?
27 September 2026
Everything completed to my satisfaction and on time
27 September 2026
Everyone friendly and professional
26 September 2026
Dropped my car got a call a couple of hours later nice and clean.passed
26 September 2026
Maybe Wrong diagnosis on my car? it's now back in bmw service as of today! had to chase up on updates, frustrating trying to get through over the phone. Let's see how it goes over the week ahead and hopefully my car gets fixed.
26 September 2026
Good job well done. Did take 9+ hours, but good job nonetheless.
26 September 2026
Speedy, efficient and professional service, staff interaction was excellent
25 September 2026
Complimentary wash was not up to standard
24 September 2026
I was told I could wait as it wouldn't take long 3 hours later I had to chase it up as no one gave me an update as to what was happening
24 September 2026
Good communication, great attitude, explained everything as it should. Friendly atmosphere, always a pleasure visiting Sytner Wolverhampton.
23 September 2026
Overall very happy BUT the car NEVER seems to be ready when I call to collect, I took it in before 0800! Reset hadn't been completed on the tyres
22 September 2026
Booking was poor by the woman who arranged the appointment. She was having conversations with other colleagues whilst I was on the phone saying how poorly staffed you are also she said she will send me confirmation of the appointment which never did
21 September 2026
Easy to book and reschedule appointment
21 September 2026
Very much lack of communication about the car. Got told it was going to be 24 hours to be told we don't know when it's going to be finished. Got told lies that the car was going to be ready. Got told another 24 hours to be 12 days later it's not.
21 September 2026
Good job done efficiently. Excellent informative attention from reception , and updates from Jay. Also many thanks for the much needed car clean. ??
19 September 2026
Gave 2 days to sort out car. Told them was going to pick up next day first thing. Not ready. The service person used the excuse we are short staffed. Then argue the point that a 15 minute wait was acceptable.
19 September 2026
Would have given 5 stars, but i came in with a high spec 3 series bmw, but was given a basic spec mini cooper as a loan car, which i was also charged for when my bmw was only brought in for a recall (upon your request).
18 September 2026
The service information provided by Jay was excellent as was the speed of fixing the warranty issue. However, I was left in limbo over the weekend as no one answered the phone or calledon the Saturday to confirm I could collect my car, missed golf
17 September 2026
Efficient service.
17 September 2026
It was good service provided
16 September 2026
Vehicle booked in for Service and MOT 10 Sept. Brake Fluid Replaced. Vehicle returned after service but Brake System Faulty. Returned for examination of fault on 15 Sept. Fault found to be air in brake system and rectified. More checks required.
15 September 2026
Initially, my car went to Sytner for an MOT. There was miscommunication between staff members, which resulted with me collecting and paying for the car without a valid MOT. With the required work completed, a re-test had not been carried out.
15 September 2026
The centre is kept to a high standard, clean buildings and grounds. Staff are always warm, welcoming and professional. And if you ever have to wait, refreshments are offered and the Msport car doors in the show room are open to sit in and dream abt
15 September 2026
Very good service
15 September 2026
Fantastic customer service from the Head of Business and Matt in After Sales.
14 September 2026
I requested a oil service only and ended up paying for a Micro filter change as well.
13 September 2026
I was notified of a problem with my vehicle early in the day which meant I could get that fixed at the same time. In addition, I was able to pay using Bumper.
12 September 2026
My coding issue was not resolved, and it also resulted in a cost to my person of £185.00.
11 September 2026
Poor customer service, inconsistent information given regarding courtesy car. I was promised a managed would call me back but this didn't happen.
10 September 2026
Good service provided ! Quick and efficient
09 September 2026
Quick and efficient good staff
09 September 2026
Service and MOT were completed but Sytner refused to check my indicator fault without paying an additional £150.
08 September 2026
Ayesha was very courteous and friendly when approached. She explained the process and how I could also pay using bumper to spread the costs, which was a nice addition as I didn't realise you could. She is a credit to your team.
08 September 2026
Completely satisfied with your service.
08 September 2026
Always a great experience at BMW Wolverhampton. Team take time to speak to their customers, communication is very good and work was excellent.
08 September 2026
Although I had to sit and wait for the service to be done as I could see no option to book a replacement car fid the day I was regularly updated on what was happening and how long it would take to complete.
07 September 2026
The car was left at BMW at 8.30 am.i called at 4pm to be told car was not ready a standard service!
07 September 2026
Very poor. Car was left dirty even after clicking yes for a valet. Car was also damaged, I wasn't told until I saw it. Garage taken responsibility now and I have to bring my car back for them to cosmetically repair the paint which was ruined.
07 September 2026
Service and experience on site was excellent. Communication and attempting to speak to someone prior to my appointment was appalling, just dysfunctional.
07 September 2026
Required work fulfilled and communicated
06 September 2026
I would like a call back asap 07967728602
06 September 2026
MOT wasn't completed on the day, had to wait 1 hour for my vehicle after being told it was ready to collect and still haven't received my invoice 17 days later despite chasing with numerous emails and phone calls
04 September 2026
Impossible to get hold of
04 September 2026
The service provided by the service team is terrible.
03 September 2026
Was kept updated regarding expected time my car was to be ready for. Free car wash was a bonus. No hire car available so had to use taxis to and from at cost to me for a factory recall.
03 September 2026
The courtesy car was the best thing about the experience but my car still feels delayed when driving even after the service was done
02 September 2026
Car was supposed to be washed & valeted but wasn't. Air freshener sprayed to give the illusion of being cleaned. The excuse given when I spoke on the phone was that I was in a rush to get the car back (even though BMW had it for its allotted time)
02 September 2026
My vehicle was in for a service and recall and I had to inform to who phoned me on the day what it was in for as they did not know. Also after I got my vehicle back the tracking is now out. They also tried to charge twice for the service.
31 August 2026
The job was easy to book online and carried on the afternoon ready for me to collect. Customer service was good as always
31 August 2026
Excellent service and the service advisor was very helpful and polite.
31 August 2026
Lovely polite staff Welcoming environment Free drinks
30 August 2026
Please d with everything
29 August 2026
Quick service and polite staff. First class coffee too.
29 August 2026
Great service! Kept me updated throughout. The young lad in the service department had wonderful manners and made collecting my car seamless. Highly recommend!
27 August 2026
I was very satisfied with BMW Sytner service The service worker's are very professional and informative about the job that is being done on your car
27 August 2026
the 5 stars said it all no more to say wicked
26 August 2026
It was difficult to book my recall, plus I was advised it was for one day and received a phone call at 11am to say my vehicle would be ready between 3-4pm, but when I arrived I was then advised it would now be Monday due to some technical issues.
26 August 2026
Everything was done to perfection
26 August 2026
It was for a recall not service but everything was dealt with fine not keen on the automated phone service and a courtesy car offer for the inconvenience could be offered for recall Work
25 August 2026
Pleasant welcome
25 August 2026
Great communication and feedback
24 August 2026
Technician called me to let me know what work was needed & how much it would cost. Kept me informed throughout & sent me video showing tyre depth & brake pad wear.
24 August 2026
Sinteti for?e eficien?i ?i ave?i o colaborare placuta
23 August 2026
Very good, and kept informed.
23 August 2026
Wry good service
23 August 2026
Diagnostic was completed and the most suitable services suggested
20 August 2026
Good service, other than car didn't get washed or vacuumed, when I requested.
19 August 2026
Communication during day with adviser very good. Issue with pick up paperwork creating unnecessary waiting time but sorted afterwards. Few marks left on cream car which was disappointing - on foot sill and base of door. Not much respect shown.
19 August 2026
Amy was great. Responsive. Clear. Conciee
18 August 2026
I have always had great experiences here, with all the staff and car service
18 August 2026
Professional service always and reasonable timeframe
18 August 2026
Rang 5 times in total requesting a call back,
18 August 2026
Excellent service from start to finish.
17 August 2026
Very Happy
17 August 2026
Good friendly service and business lounge
17 August 2026
I told the member of staff that there's still a problem with my central locking and nothing was done about it.i was even charged nearly £30 for a new battery in the key fob and that wasnt the problem its the sensors so lost £30 for no reason
17 August 2026
I was told the car is ready, so left home to collect. Only to have to wait 45 mins until it was ready. I was called Mrs Folkes on the phone and then received a further call ten minutes later after booking my car in, by the same person.
17 August 2026
Very helpful.
17 August 2026
Great service and comms
17 August 2026
All good
17 August 2026
I booked my service online & the office had no record. I had no phone call to confirm appointment, I needed to know drop off instructions so I had to chase myself twice. Cost was high but service was poor, not what I expected from premium company
16 August 2026
Quick and friendly service
16 August 2026
Easy and straightforward
15 August 2026
We had good service. Pick up went very smoothly. Nice dealership would definitely return.
14 August 2026
Everyone I saw was very polite & courteous
13 August 2026
Modern very welcoming
12 August 2026
Was nice and simple.
11 August 2026
Phoned the day before.The car was booked in at a reasonable hour (9.30am).lasked for it to be ready about 3.30pm to avoid rush hour and it was.Nothing needed doing so there was no cost and the car was cleaned,thankyou.
11 August 2026
It was okay, just waiting on a call back regarding my car still
10 August 2026
The car I bought was incorrectly registered on the day of purchase, it wasn't until i had an email from DVLA this matter came to light. In addition the car was sold when it was on recall.
10 August 2026
Every thing was fine as I would expect from BMW, I did check before arriving to collect my car and the maps/google information said they accepted cash which on arrival I found you did not.
10 August 2026
Booking and check in were easy, work was done efficiently and car was clean on collection no issues. I was kept updated and collection was quick and easy too
10 August 2026
Customer service was great! Went straight to the hot drinks, hot chocolate was amazing as always ?????
10 August 2026
Good service but had to wait for the staff
09 August 2026
.
09 August 2026
As my son, Dominic works there it was seamless for me. I didn't even have to take or collect the car. All I had to do was transfer him the money!
08 August 2026
VERY Poor communication within the dealer Issues with Warranty status No refreshments offered 2 seperate times Unreturned sales call even after raising this with managment Told my dash cam could invalidate warranty! MANY OTHER ISSUES TO LIST!!
07 August 2026
Pleasant BMW staff on arrival, no hassles with providing a replacement car while mine went in for service. All things explained properly.
07 August 2026
Rosey is one of the best staff members and she is amazing
06 August 2026
First class service
06 August 2026
Sales team were brilliant only issue was the electrics in the drivers side mirror broke 4 days after having car but was sorted out after 2 separate visits
06 August 2026
Excellent communication and advice
06 August 2026
Staff are friendly and attentive Service is great
05 August 2026
Everything was dealt with as expected and professional service.
05 August 2026
Everything went smoothly- no issues. Good communication.
05 August 2026
Once again.car went in witn a request for a tyre and devoured calling numerous times to confirm the tyre had been replaced-ordered .I receive a call to collect the car only to be told authorisation wasn't gained form my my leasing compnay - poor
04 August 2026
Appalling service. Tyre pressure left low, car not cleaned despite request, cream leather marked by mechanics, poor communication throughout, constant chasing for updates, and messages weren't passed on. Car was there over a week.
04 August 2026
Rosie was fantastic as always, car was in to have seals replaced on rear diff under warranty, all sorted free of charge and washed and vacuumed ready for wedding party and our road trip, excellent service
04 August 2026
Outstanding Customer / Brake Fluid Service this time I noted the broken rear left belt buckle - not sure when this happened
04 August 2026
2-3 hours for an MOT - staff were supposedly supposed to explain before hand - this must have slipped their mind.
04 August 2026
Would not recommend
04 August 2026
The MOT was supposed to be a while you wait but the wait was two hours - while I appreciate vehicles have to be in the MOT station for a set period of time in 49 years of owning a vehicle 2 hours is not the norm -
03 August 2026
It was absolutely appalling, based on my experience at BMW Wolverhampton I will never buy another BMW again. I came to Wolverhampton because my previous experience with the service guys was excellent but this has changed all that it was a disgrace.
03 August 2026
Everything was fine
03 August 2026
Attentive staff. Immaculate showroom where you can wait in comfort and having the added benefit of complimentary drink while you wait. Price of service was provided on drop off. Staff were very polite and kept me informed of my service progress.
03 August 2026
Excellent service
03 August 2026
The car was ready when they said it would be, cleaned /hoovered, and visual video was useful
02 August 2026
Was very satisfied with the service
02 August 2026
Staff very helpful. Kept me informed throughout the day
29 July 2026
The error message was satisfactorily dealt with but I was asked to bring the car by 9:15 understanding it would be looked at that morning. After lunch I was told they had until 5pm. My understanding was there was nothing wrong just needs comp reset
29 July 2026
Excellent service provided
29 July 2026
My car was under warranty charged for the work nearly £500, I've found the warranty paperwork and it's been a week I've called twice and still waiting for a call back from my advisor
29 July 2026
It took longer than I'd hoped to get through to BMW Wolverhampton and receive a response.
29 July 2026
Prompt efficient service but I would question why the obviously small piece of swarf, not a "nail" in my tyre was noted as an Advisory, with a comment to check for air leaks. This could have been removed in less time than it took to note the Advisory
28 July 2026
Great service from reception drop off to collection unlike last time.
28 July 2026
Apart from the complentary car clean this is the third time now there was cloth marks all over the car . I've mentioned this every time. The lad who dealt with me said the previous valet had gone and they have new ones but still same results.
28 July 2026
The work wasnt explained in detail, was promised a report on the wheel alignment but never recieved it. I opted for the car to be cleaned, it looked like it was just hosed off. Car was not clean at pick up.
28 July 2026
Always a professional but friendly experience. No pressure to purchase. Always listen to the customer and treat you well.
27 July 2026
Jay kept me updated all the way but my car wasn't clean when I got it back, some form of dust/debris in the passenger seat and inside windscreen full of smear
27 July 2026
No complaints, excellent service.
27 July 2026
Fast efficient service, Communication excellent.
26 July 2026
Everything that the car went in for was carried out and more in a professional way
26 July 2026
Very good
24 July 2026
Excellent service prompt and car was ready on time.
23 July 2026
Friendly staff. Just expected more from such a prestigious dealer. Car was kept day after day, one issue after another, parts, then another part required, just fobbed off all the time. I was warned of this by someone who worked there previously.
22 July 2026
Poor unprofessional services
22 July 2026
Good customer service and great environment
22 July 2026
Very courteous and kept up to date throughout
22 July 2026
my car was serviced on the Fri, I picked it up sat ,I was kept waiting over half an hr even after a call to say it was done ,it was not on the car park after looking for 10 mins, some one had to go and get it, then the service light was still on
22 July 2026
Excellent personnel from all the departments that I came into contact with. Thank you.
22 July 2026
The agent that was dealing with my vehicle was very helpful but my car was not vacuumed despite me requesting it. I also requested a call back regarding some information I required but no one has called me back.
22 July 2026
Looked after well and car was sorted for me
21 July 2026
Very courteous staff.
20 July 2026
Efficient friendly service.
FIND Sytner Wolverhampton BMW
Address
- Lever Street, Wolverhampton, West Midlands, WV2 1AD
Opening Hours
- Mon–Fri:08:30 - 18:30
- Sat:09:00 - 17:00
- Sun:10:00 - 16:00
Phone
- 01902 457 000
Wolverhampton as well as surrounding areas including Walsall, Stourbridge, Kingswinford and Willenhall
Address
- Lever Street, Wolverhampton, West Midlands, WV2 1AD
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:00 - 13:00
- Sun:Closed
Phone
- 01902 457 000
Wolverhampton as well as surrounding areas including Walsall, Stourbridge, Kingswinford and Willenhall
Address
- Lever Street, Wolverhampton, West Midlands, WV2 1AD
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:Closed
- Sun:Closed
Phone
- 01902 457 000
Wolverhampton as well as surrounding areas including Walsall, Stourbridge, Kingswinford and Willenhall
Address
- 20 Raby Street, Wolverhampton, WV2 1AS
Opening Hours
- Mon–Fri:9:00 - 18:00
- Sat:9:00 - 17:00
- Sun:Closed
Phone
- 01902 457 050
Wolverhampton as well as surrounding areas including Walsall, Stourbridge, Kingswinford and Willenhall
12 October 2026
I arrived at BMW and was greeted by Luke who was welcoming. I was sat down and the handover seemed calm and stress free. Then I had a seperate room to hand have a high quality handover with my new car and he was able to go through how to use the car.