Enjoy a year's complimentary insurance, three years' servicing, plus 2.9% APR Representative on the BMW 1 Series & the BMW 2 Series. Get Offer
OUR CUSTOMER REVIEWS
SALES
5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
334 ratings and 229 comments received in the last 90 days.
04 September 2026
The experience was excellent
29 August 2026
Sam and Karen couldn't do enough to help me
28 August 2026
Sam Hole and Christian Short were superb from the outset. Terrific support. Would highly recommend.
12 August 2026
Fantastic customer service thanks to Paris Upton and jake for smooth buying experience good communication seamless pick up
12 August 2026
Excellent service from the team
04 August 2026
Very professional
04 August 2026
Absolutely amazing experience from start to finish and Aaron was such a awesome guy to deal with. Will definitely be back in the future and I will recommend BMW Wolverhampton to friends and family! Top class service!
03 August 2026
The sales staff were very helpful and polite The product is good however if you are, like we are, not overly confident with technology we find getting to learn things not easy and lack of a hard copy handbook is an added disadvantage.
02 August 2026
I had a very positive experience from the initial visit to the showroom right through to collecting the car and the handover process. All the staff I dealt with were courteous , friendly and professional . Sam kept us updated throughout and was happy
02 August 2026
All in all it was great. The team treated us well and were understanding in the negotiations. Sam Hole. Jason Westbury and Karen (can't remember her surname) Were great. A credit to your team.
31 July 2026
Luke Freeman top man! Massive help supported me through the whole process al
28 July 2026
Amazing service from Jake and Aaron.
28 July 2026
Excellent service and happy with the car so far !!
25 July 2026
Sam Hole of Syntner Wolverhampton gave excellent service
21 July 2026
Great service from BMW Sytner Wolverhampton. Fantastic team and facilities.
20 July 2026
Once again, another enjoyable experience buying my new 1 Series. Jake Fielding and Dominic Small were very helpful as ever.
11 July 2026
The car could have done with a better external clean. Stain marks still visible. I did send an email the following day to seek advice on how these stains could be removed had no response! Improvement on after care service.
07 July 2026
I have been buying BMWs from the Wolverhampton BMW site for 40 years and always had great selling experiences.
06 July 2026
Sam hole and jake went above and beyond to get us into our 3rd bmw and took time on handover to show and help us get used to our new car
03 July 2026
We couldnt collect the vehicle at the alloted time due to softwear update needing doing .However you did your best to make up for it by taking us back home then delivering it later in the day.
03 July 2026
Brilliant service as ever. Great brand
03 July 2026
Great customer service and environment. Jordan was very thorough and made the buying experience and handover a pleasure.
02 July 2026
There was one issue which arose on the day of delivery which could have caused the whole process to fail. This was quickly identified and a solution found and implemented. I was very happyt with the outcome.
30 June 2026
Very happy with Sam Hole. He kept us updated throughout the delivery process and was very helpful in handing over the vehicle and exeplaining t he key features.
30 June 2026
Dealt with efficiently and professionally.
27 June 2026
Friendly and professional
26 June 2026
After having my 4th bmw from sytner Wolverhampton Christian and Dominic couldn't do enough to help Definitely would recommend to anyone looking for a new bmw
19 June 2026
The staff at Wolverhampton are excellent.
14 June 2026
Excellent service
06 September 2026
I would like a call back asap 07967728602
06 September 2026
MOT wasn't completed on the day, had to wait 1 hour for my vehicle after being told it was ready to collect and still haven't received my invoice 17 days later despite chasing with numerous emails and phone calls
04 September 2026
The service provided by the service team is terrible.
04 September 2026
Impossible to get hold of
03 September 2026
Was kept updated regarding expected time my car was to be ready for. Free car wash was a bonus. No hire car available so had to use taxis to and from at cost to me for a factory recall.
03 September 2026
The courtesy car was the best thing about the experience but my car still feels delayed when driving even after the service was done
02 September 2026
My vehicle was in for a service and recall and I had to inform to who phoned me on the day what it was in for as they did not know. Also after I got my vehicle back the tracking is now out. They also tried to charge twice for the service.
02 September 2026
Car was supposed to be washed & valeted but wasn't. Air freshener sprayed to give the illusion of being cleaned. The excuse given when I spoke on the phone was that I was in a rush to get the car back (even though BMW had it for its allotted time)
31 August 2026
Excellent service and the service advisor was very helpful and polite.
31 August 2026
Lovely polite staff Welcoming environment Free drinks
31 August 2026
The job was easy to book online and carried on the afternoon ready for me to collect. Customer service was good as always
30 August 2026
Please d with everything
29 August 2026
Quick service and polite staff. First class coffee too.
29 August 2026
Great service! Kept me updated throughout. The young lad in the service department had wonderful manners and made collecting my car seamless. Highly recommend!
27 August 2026
I was very satisfied with BMW Sytner service The service worker's are very professional and informative about the job that is being done on your car
27 August 2026
the 5 stars said it all no more to say wicked
26 August 2026
It was difficult to book my recall, plus I was advised it was for one day and received a phone call at 11am to say my vehicle would be ready between 3-4pm, but when I arrived I was then advised it would now be Monday due to some technical issues.
26 August 2026
Everything was done to perfection
26 August 2026
It was for a recall not service but everything was dealt with fine not keen on the automated phone service and a courtesy car offer for the inconvenience could be offered for recall Work
25 August 2026
Great communication and feedback
25 August 2026
Pleasant welcome
24 August 2026
Sinteti for?e eficien?i ?i ave?i o colaborare placuta
24 August 2026
Technician called me to let me know what work was needed & how much it would cost. Kept me informed throughout & sent me video showing tyre depth & brake pad wear.
23 August 2026
Diagnostic was completed and the most suitable services suggested
23 August 2026
Wry good service
23 August 2026
Very good, and kept informed.
20 August 2026
Good service, other than car didn't get washed or vacuumed, when I requested.
19 August 2026
Amy was great. Responsive. Clear. Conciee
19 August 2026
Communication during day with adviser very good. Issue with pick up paperwork creating unnecessary waiting time but sorted afterwards. Few marks left on cream car which was disappointing - on foot sill and base of door. Not much respect shown.
18 August 2026
Excellent service from start to finish.
18 August 2026
I have always had great experiences here, with all the staff and car service
18 August 2026
Professional service always and reasonable timeframe
18 August 2026
Rang 5 times in total requesting a call back,
17 August 2026
All good
17 August 2026
I was told the car is ready, so left home to collect. Only to have to wait 45 mins until it was ready. I was called Mrs Folkes on the phone and then received a further call ten minutes later after booking my car in, by the same person.
17 August 2026
Very Happy
17 August 2026
Good friendly service and business lounge
17 August 2026
I booked my service online & the office had no record. I had no phone call to confirm appointment, I needed to know drop off instructions so I had to chase myself twice. Cost was high but service was poor, not what I expected from premium company
17 August 2026
Very helpful.
17 August 2026
Great service and comms
17 August 2026
I told the member of staff that there's still a problem with my central locking and nothing was done about it.i was even charged nearly £30 for a new battery in the key fob and that wasnt the problem its the sensors so lost £30 for no reason
16 August 2026
Easy and straightforward
16 August 2026
Quick and friendly service
15 August 2026
We had good service. Pick up went very smoothly. Nice dealership would definitely return.
14 August 2026
Everyone I saw was very polite & courteous
13 August 2026
Modern very welcoming
12 August 2026
Was nice and simple.
11 August 2026
Phoned the day before.The car was booked in at a reasonable hour (9.30am).lasked for it to be ready about 3.30pm to avoid rush hour and it was.Nothing needed doing so there was no cost and the car was cleaned,thankyou.
11 August 2026
It was okay, just waiting on a call back regarding my car still
10 August 2026
The car I bought was incorrectly registered on the day of purchase, it wasn't until i had an email from DVLA this matter came to light. In addition the car was sold when it was on recall.
10 August 2026
Every thing was fine as I would expect from BMW, I did check before arriving to collect my car and the maps/google information said they accepted cash which on arrival I found you did not.
10 August 2026
Booking and check in were easy, work was done efficiently and car was clean on collection no issues. I was kept updated and collection was quick and easy too
10 August 2026
Customer service was great! Went straight to the hot drinks, hot chocolate was amazing as always ?????
10 August 2026
Good service but had to wait for the staff
09 August 2026
.
09 August 2026
As my son, Dominic works there it was seamless for me. I didn't even have to take or collect the car. All I had to do was transfer him the money!
08 August 2026
VERY Poor communication within the dealer Issues with Warranty status No refreshments offered 2 seperate times Unreturned sales call even after raising this with managment Told my dash cam could invalidate warranty! MANY OTHER ISSUES TO LIST!!
07 August 2026
Pleasant BMW staff on arrival, no hassles with providing a replacement car while mine went in for service. All things explained properly.
07 August 2026
Rosey is one of the best staff members and she is amazing
06 August 2026
First class service
06 August 2026
Staff are friendly and attentive Service is great
06 August 2026
Excellent communication and advice
06 August 2026
Sales team were brilliant only issue was the electrics in the drivers side mirror broke 4 days after having car but was sorted out after 2 separate visits
05 August 2026
Once again.car went in witn a request for a tyre and devoured calling numerous times to confirm the tyre had been replaced-ordered .I receive a call to collect the car only to be told authorisation wasn't gained form my my leasing compnay - poor
05 August 2026
Everything was dealt with as expected and professional service.
05 August 2026
Everything went smoothly- no issues. Good communication.
04 August 2026
The MOT was supposed to be a while you wait but the wait was two hours - while I appreciate vehicles have to be in the MOT station for a set period of time in 49 years of owning a vehicle 2 hours is not the norm -
04 August 2026
Rosie was fantastic as always, car was in to have seals replaced on rear diff under warranty, all sorted free of charge and washed and vacuumed ready for wedding party and our road trip, excellent service
04 August 2026
Appalling service. Tyre pressure left low, car not cleaned despite request, cream leather marked by mechanics, poor communication throughout, constant chasing for updates, and messages weren't passed on. Car was there over a week.
04 August 2026
Outstanding Customer / Brake Fluid Service this time I noted the broken rear left belt buckle - not sure when this happened
04 August 2026
Would not recommend
04 August 2026
2-3 hours for an MOT - staff were supposedly supposed to explain before hand - this must have slipped their mind.
03 August 2026
The car was ready when they said it would be, cleaned /hoovered, and visual video was useful
03 August 2026
Everything was fine
03 August 2026
Excellent service
03 August 2026
Attentive staff. Immaculate showroom where you can wait in comfort and having the added benefit of complimentary drink while you wait. Price of service was provided on drop off. Staff were very polite and kept me informed of my service progress.
03 August 2026
It was absolutely appalling, based on my experience at BMW Wolverhampton I will never buy another BMW again. I came to Wolverhampton because my previous experience with the service guys was excellent but this has changed all that it was a disgrace.
02 August 2026
Staff very helpful. Kept me informed throughout the day
02 August 2026
Was very satisfied with the service
29 July 2026
My car was under warranty charged for the work nearly £500, I've found the warranty paperwork and it's been a week I've called twice and still waiting for a call back from my advisor
29 July 2026
It took longer than I'd hoped to get through to BMW Wolverhampton and receive a response.
29 July 2026
Prompt efficient service but I would question why the obviously small piece of swarf, not a "nail" in my tyre was noted as an Advisory, with a comment to check for air leaks. This could have been removed in less time than it took to note the Advisory
29 July 2026
Excellent service provided
29 July 2026
The error message was satisfactorily dealt with but I was asked to bring the car by 9:15 understanding it would be looked at that morning. After lunch I was told they had until 5pm. My understanding was there was nothing wrong just needs comp reset
28 July 2026
Great service from reception drop off to collection unlike last time.
28 July 2026
The work wasnt explained in detail, was promised a report on the wheel alignment but never recieved it. I opted for the car to be cleaned, it looked like it was just hosed off. Car was not clean at pick up.
28 July 2026
Always a professional but friendly experience. No pressure to purchase. Always listen to the customer and treat you well.
28 July 2026
Apart from the complentary car clean this is the third time now there was cloth marks all over the car . I've mentioned this every time. The lad who dealt with me said the previous valet had gone and they have new ones but still same results.
27 July 2026
No complaints, excellent service.
27 July 2026
Fast efficient service, Communication excellent.
27 July 2026
Jay kept me updated all the way but my car wasn't clean when I got it back, some form of dust/debris in the passenger seat and inside windscreen full of smear
26 July 2026
Everything that the car went in for was carried out and more in a professional way
26 July 2026
Very good
24 July 2026
Excellent service prompt and car was ready on time.
23 July 2026
Friendly staff. Just expected more from such a prestigious dealer. Car was kept day after day, one issue after another, parts, then another part required, just fobbed off all the time. I was warned of this by someone who worked there previously.
22 July 2026
Very courteous and kept up to date throughout
22 July 2026
The agent that was dealing with my vehicle was very helpful but my car was not vacuumed despite me requesting it. I also requested a call back regarding some information I required but no one has called me back.
22 July 2026
Poor unprofessional services
22 July 2026
Good customer service and great environment
22 July 2026
Excellent personnel from all the departments that I came into contact with. Thank you.
22 July 2026
Looked after well and car was sorted for me
22 July 2026
my car was serviced on the Fri, I picked it up sat ,I was kept waiting over half an hr even after a call to say it was done ,it was not on the car park after looking for 10 mins, some one had to go and get it, then the service light was still on
21 July 2026
Very courteous staff.
20 July 2026
Efficient friendly service.
19 July 2026
Always met with great customer service, all my questions were answered, the whole service was smooth from arrival, collecting a courtesy car and contact from the BMW agent regarding the completion of the work.
19 July 2026
The service from Jay was excellent when I had to bring our 4 series cabriolet in as the electric roof wouldn't close.
18 July 2026
Came in with a problem and was told it was fixed and then drove the car and it had the same problem. So I have to bring it back to the garage and continue to get taxis to work which is becoming expensive.
17 July 2026
Straight forward service..waited whilst car was serviced.
16 July 2026
I think they fixed my car properly, after I received a call from BMW staff and informed me any problems I call them.
16 July 2026
Easy drop off and collect.. tyre sorted quickly
16 July 2026
Had a potential warranty issue which Jason said he will personally deal with. Service staff helpful also.
15 July 2026
Excellent service
15 July 2026
Professionalism and curiosity
14 July 2026
Did the job on time and efficiently.
13 July 2026
Very professional,greeted by polite staff soon as i walked in
12 July 2026
Service was great from start to finish.
12 July 2026
Service advisor was very helpful and your dealership very clean and professional.
12 July 2026
Satisfied with the work completed however was informed of a number of issues with the vehicle. I have taken tje car to another garage for a second opinion and was informed that none of the issues existed. Very disappointed.
12 July 2026
Service was carried out on time. All staff friendly and efficient
11 July 2026
A time for pick up was agreed at drop off. No phone calls but told to collect after 3 attempts to speak to someone. The car was not ready for a further hour. Customer service man, Jamal, was placed in an impossible situation. He did well
10 July 2026
Good service but took far too long to wait for my car to be brought back to the forecourt after a service. I had to get back to work and it shouldn't have taken long after I had paid etc.
10 July 2026
Nice and easy service
09 July 2026
I was kept up to date on the various stages of my vehicle service. I was able to keep the curtesy car overnight because my car was not ready for collection the same day.
09 July 2026
The length of time for my car to be ready.
08 July 2026
Easy and staff very helpfull
08 July 2026
As always very satisfied with the staff and the service.
07 July 2026
On arrival, space to park the car, greeted at reception in a seamless handover. Allowed a quite private room to work in whilst I waited for my vehicle and kept in contact with updates throughout my time there.
06 July 2026
All went fine jack was an excellent host
06 July 2026
Efficient and helpful
06 July 2026
Very good quick service
06 July 2026
Great service and comms.
06 July 2026
personal interaction with staff was excellent. very friendly, polite and informative. Facilities very good. Only given 4* because of the long wait between arrival at the appointed time and actual start of work on car. 1st survey covers this.
06 July 2026
Great service and attention to detail
06 July 2026
Overall, it was a good experience. I'm satisfied with the service provided by Jay Chand at Styner Wolverhampton
05 July 2026
Hello, Yesterday I noticed that the service light was on, and there is no record that the service was carried out recently. It seems that someone may have made a mistake. Please contact me regarding this matter. Thank you.
05 July 2026
Everything was dealt with in an efficient and professional manor
05 July 2026
Good
05 July 2026
Your agent informed me a very large service was due on my car. I said it's not as I had it serviced from your garage in December 2025 and next service is due in approx 18,000 miles. Upselling tactics. Car not cleaned plus not ready until very late
04 July 2026
Everything was great.
02 July 2026
Car has been with you for over 3 weeks and is still there!
02 July 2026
Very satisfied
02 July 2026
Everything went smoothly and on time.
02 July 2026
I rang the Wolverhampton Branch to arrange my first service. The staff were exceptionally helpful in arranging the drop off and return of the vehicle. My repair and service form was explained face to face and I was walked back to my car. Excellent
01 July 2026
My car now feels like new to drive again,really happy.
30 June 2026
Amazing team in reception, friendly and knowledgeable, post service communication top notch - well done all - really positive vibe in the customer service area
30 June 2026
Had to wait an unacceptable 45 minutes to collect my car after being told it was ready.
29 June 2026
Booked car in 9-45 for 10 o'clock mot and break fluid change car didn't move until after 11o'clock. Had to wait until after 2.not good enough.
29 June 2026
Very satisfying.High standards and very polite.
29 June 2026
I had to go back to the dealership for issue not resolved.
29 June 2026
Swift and polite service
29 June 2026
Quick and efficient
29 June 2026
Dawn and Denise on reception always welcome us with a welcome smile, the service team are fantastic
28 June 2026
From the receptionist to the lad who returned everything was so professional. I was well looked after.
27 June 2026
All the team were very helpful & professional . Jay Chand also checked in to make sure I was happy, which was appreciated.
27 June 2026
Very disappointing with the work
27 June 2026
Kept fully informed of progress. Notified when complete. Friendly handover Excellent
27 June 2026
Very polite & very informative
26 June 2026
After a long wait of 6hrs waiting for my mot on 9 june I was told there was a problem with the hoist.I had to reschedule for the 18 June this caused me a lot of problems. But all went well I was looked after by Jake service advisor.
25 June 2026
I was satisfied as wolverhampton bmw kept me informed from booking the car in, to what was wrong with the car and completion of car.
25 June 2026
I was advised to arrive at 5pm to collect my car but had to wait til 5:40pm before anyone came out to give my keys. Also, I was asked in the morning if I wanted the car washed which I replied yes too, however, when I went to the car it hadn't been.
25 June 2026
Easy to book/get in contact to amend service details/efficient onsite when I got there to drop off/pick up
25 June 2026
Very helpful
24 June 2026
The young lady I deal with was both professional and polity. The car was completed as requested.
24 June 2026
When I was asked to pick up my car I noted that although my service book had been stamped, the computer on my car had not been reset and showed that my all-service was still due. That meant another hour and a half of waiting to have this rectified!
24 June 2026
Immediately tried to be upsold to an MOT and Oil. I would have let this slide if it wasn't for this week and the same phone calls to my parter.
24 June 2026
Everything was done on time as promised
24 June 2026
Ideally i would have had a service and mot, but because i booked the appt.ftom the iom i could not produce the car key before . we came over to the mainland. The girl manning the phone on the ring back was relatively useless and had no solutioms
23 June 2026
No problems everything done as promised
23 June 2026
I was not informed about the progress of the recall and the complementary valeting was not carried out. I had to call the centre to find out if the car was ready only to be told that parts had to be ordered and it would be the following day .
22 June 2026
Brilliant service with a smile
22 June 2026
Great experience with the Team at Wolverhampton.
22 June 2026
I wasn't happy that my problem was not resolved
22 June 2026
Professional service
22 June 2026
The staff kept me informed of the problems
21 June 2026
Very professional from start to finish
21 June 2026
Very helpful and kind stuff providing updates on timings
20 June 2026
Worst customer service ever
20 June 2026
From the very warm welcome by Stacey on reception, to the professional approach from Rosie, your superbly refurbished and very stylish showroom, the superb courtesy car... the whole experience was incredibly uplifting and amazing.
19 June 2026
The booking process and communication was all good I was disappointed with the repair as when I collected I could see how hard the car had been driven due to the mileage range on the dash which was lower than I have ever seen
19 June 2026
Each time I have left my vehicle and gone to collect it when you have said it's ready you can be waiting at least another hour or more for collection.
19 June 2026
The staff within the centre were amazing and ensured to walk me through all of the processes. I spent no time at all waiting around for anyone and I was seen to quickly. They ensured that all of the requirements were met for my car
18 June 2026
All the staff were helpful and friendly, my car was repaired and washed ????
18 June 2026
Very professional and friendly
17 June 2026
Helpful staff and very accommodating ??
17 June 2026
Excellent
17 June 2026
Sam Keeling very helpful
17 June 2026
Always a very professional service and customer orientated
16 June 2026
Very poor customer care
16 June 2026
Easy booking process and service requirements easily understood and a price was provided. 1 hour after you having my car I was called and told an extra £250 for an engine decontamination. BMW now a backstreet garage.
15 June 2026
Quick and ease good service
15 June 2026
My vehicle was in for an airbag recall, but yet when I collected my vehicle I found that the dashcam had been fully removed from the windscreen and placed in the glove box, the power cable for the dashcam had been left to dangle from the roof?
14 June 2026
Good service
14 June 2026
It was quick and easy with no hassle plus I got my car cleaned for free which is always a bonus lol Staff was charming and pleasant which yes I know they have to be They made my daughters day by letting her sit in the purple m4 which she loved
14 June 2026
Efficient, timely fitting of the required recall component. Excellent, helpful response from the front of house representative to sort out a database error, relating to my name, which had been a problem for some considerable time. Well done!
14 June 2026
Quick and quality service. Excellent customer service.
14 June 2026
Excellent service and was done within the stated time
13 June 2026
The telephone call was just a upsell call in my opinion. I was told my tyres where 1.5mm and illegal but I'd checked them two days earlier and was just bellow 3mm As pointed out on the health check video Not impressed at all with this
13 June 2026
Engine oil and micro filter replaced within designated time-slot tinclusive of health check and complementary car wash,
13 June 2026
I delivered my car to Sytner Wolverhampton around 9.30am for a brake fluid change.I was called and told it would be ready by 3pm. I arrived at 3.30pm and the car was not ready. It eventually was ready at 4.45pm. I had waited for an hour and a quarter
FIND Sytner Wolverhampton BMW
Address
- Lever Street, Wolverhampton, West Midlands, WV2 1AD
Opening Hours
- Mon–Fri:08:30 - 18:30
- Sat:09:00 - 17:00
- Sun:10:00 - 16:00
Phone
- 01902 457 000
Wolverhampton as well as surrounding areas including Walsall, Stourbridge, Kingswinford and Willenhall
Address
- Lever Street, Wolverhampton, West Midlands, WV2 1AD
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:00 - 13:00
- Sun:Closed
Phone
- 01902 457 000
Wolverhampton as well as surrounding areas including Walsall, Stourbridge, Kingswinford and Willenhall
Address
- Lever Street, Wolverhampton, West Midlands, WV2 1AD
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:Closed
- Sun:Closed
Phone
- 01902 457 000
Wolverhampton as well as surrounding areas including Walsall, Stourbridge, Kingswinford and Willenhall
Address
- 20 Raby Street, Wolverhampton, WV2 1AS
Opening Hours
- Mon–Fri:9:00 - 18:00
- Sat:9:00 - 17:00
- Sun:Closed
Phone
- 01902 457 050
Wolverhampton as well as surrounding areas including Walsall, Stourbridge, Kingswinford and Willenhall
06 September 2026
Buying my car was a great experience the sales team were so friendly and helpful and the handover brilliant thanks to Dominic Small and Jake Fielding it made it a very special.