About Your Local BMW Retailer | Sytner Wolverhampton

Enjoy a year's complimentary insurance, three years' servicing, plus 2.9% APR Representative on the BMW 1 Series & the BMW 2 Series. Get Offer

OUR CUSTOMER REVIEWS

SALES

5.0

SERVICE

4.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

241 ratings and 161 comments received in the last 90 days.

05 June 2026

Was a great experience thank you

05 June 2026

Great customer service and had everything explained which made the decision to swap my car easy.

31 May 2026

It is a pleasure to purchase another new BMW from Jake and Sam, who are super professional and caring. I really like the new showroom and client meeting unit. It is a great experience.

31 May 2026

Excellent service with a smile from Dominic Small. Interested but not pushy.

30 May 2026

Domonic Small earned full marks

28 May 2026

Courteous, professional, kept me informed, helpful, desire to do a deal without being over pushy.

25 May 2026

great service and great guy i dealt with

03 May 2026

Brandon is absolutely fantastic. He knew what I wanted straight away, followed my lead whilst also sticking to BMWs values.

24 April 2026

Amazing experience from start to finish, from amazing looking dealership to helpful and pleasant staff, great knowledge of product and really helped me to get in the car I wanted at the right price. My salesman, Sam, was amazing and a credit to BMW.

12 April 2026

Luke was very professional who looked after me so well during the whole process.

See all reviews

08 April 2026

Christian was very helpful from start to finish with every little detail

06 April 2026

They were very good

04 April 2026

Dominic small was very accommodating I was kept Upto date with the whole process

02 April 2026

Both Jake and Luke were once again superb to deal with- consummate professionals and friendly and engaging personally. The deal was first class and both should be commended for how they represent BMW ( and Sytner)

31 March 2026

Efficient smooth Friendly Particularly Sam Hole and Jake Fielding managed handover efficiently

30 March 2026

Excellent service by Dominic Small and Jake Fielding. Very accommodating and receptive to needs expressed.

28 March 2026

Brilliant sales processing by Brandon at BMW Wolverhampton went thst extra mile by coming in on his day off to complete the car hand over. The customer service by all the staff involved

26 March 2026

I was very happy with the service and great treatment from Sam, he was very helpful and supported us with everything, very grateful for the service and the car is perfect, thanks!

25 March 2026

The service overall was great, and we were very happy with the experience. However, on collection day we had to wait around an hour for the car, which was a bit disappointing and slightly took away from an otherwise smooth process.

24 March 2026

Sam was great

06 June 2026

The person who I dealt with face to face was EXCELLENT but getting through on phone system is terrible. Also collected car with dirty marks on upholstery AGAIN!

06 June 2026

I requested the boot to be looked as it doesn't open properly when the car is on an incline and was waiting to be contacted to arrange but beard nothing tried phoning and you can no longer call and have called answered,

06 June 2026

Your agent was thoughtful and supportive . He was very informative and understanding

06 June 2026

The booking process was quite lengthy with an excessive amount of options via phone. Reverted to booking online but would have preferred to speak to someone directly.

06 June 2026

Cos you're always very good

06 June 2026

Staff are always welcoming and pleasant.

05 June 2026

Diff leak wasn't covered under my warranty when it was active, but all of a sudden it needs changing when the warranty has expired. Stay classy Wolverhampton

04 June 2026

Nice staff quick service

04 June 2026

The service was excellent however I identified scratches on my bumper when I collected the car. This was reported but I haven't received feedback

03 June 2026

no hassle

See all reviews

03 June 2026

1.Car was booked in for 9:30 and was not finished until 1:15 which is a long time for just and oil and filter change and an MOT. 2. The wrong name and contact numbers were on the paperwork I received which were actually my sons details?

01 June 2026

A really pleasant atmosphere and quality service.

01 June 2026

They did the job without any issues

31 May 2026

Everything was great and quick and everyone was really helpful

29 May 2026

Poor communication in respect of my repair. I remain without a vehicle since 12th May. Only updates have been when I chased. Had to arrange my own hire car. No offer of a remedy BMW. No idea when I will get my car back!

29 May 2026

I didn't complete the survey, when sent previously, as my car has not been in for a service recently.

28 May 2026

see my Trustpilot review.

28 May 2026

Service is always good

28 May 2026

Everything was completed on time and I was kept informed all the way

27 May 2026

No communication between service department and myself before sending my car for an MOT with a minor defect picked up on a health check with a major service. Trying to actually get through to service department on the phone is a joke. select another

27 May 2026

The service was very satisfactory.

23 May 2026

Professional service as usual

23 May 2026

Good service. Car cleaned and work undertaken as discussed.

21 May 2026

Good service

20 May 2026

The lady who helped was brilliant, apologies I forgot her name. Clean and vacuum was a nice touch.

19 May 2026

Very professional - the service representative was extremely knowledgeable and friendly.

19 May 2026

Terrible. Part was ordered in advance. After 8 hours I was told it needed the part. But won't be ready till tomorrow as the technician wasn't informed it was on site. Cost me 2 Ubers that night and following morning due to poor management comms.

19 May 2026

Excellent customer service from start to finish.

19 May 2026

Completely happy with the service. Looked after my car and excellent communication received thank you

18 May 2026

Excellent Service

17 May 2026

Smooth experience and staff are always super friendly

16 May 2026

Your prices are 5 times more than other spcialised workshops.

16 May 2026

I am very happy with your service and staff members

15 May 2026

Friendly staff to book in my vehicle and kept informed of progress throughout.

14 May 2026

Very poor experience

13 May 2026

Easy to book. Completed work when you said it was going to be done.

13 May 2026

Excellent service

13 May 2026

I would have been completely satisfied however I'd asked for my car to be washed and vacuumed, but on collecting this was not the case when I returned to it on the car park. I had no time to wait so head off with it unwashed.

13 May 2026

Excellent and very attentive customer service, both showroom-based and operational. Also the opportunity to use the Business Centre and therefore not disrupt my administrative work, something carried out in a convivial environment

12 May 2026

The service guy Amaan lacked experience

12 May 2026

Car came in for service, I ticked a box to say clean, it was,nt done, had to ask for my driving licence back, curtesy car had to wait 15 minutes, on collect st 5p for my car I was there checked in at 5 at 5 20 a guy came over gave me a sheet of pa

11 May 2026

Poor communication throughout. I have had to chase on multiple occasions to find information about the repairs on my car.

11 May 2026

Found a massive scratch on the car. They said I will get a call and it will be resolved. Did not recieve a call had to go into the garage the following day.

11 May 2026

Great service from everyone as usual. Thank you all.

11 May 2026

Man was excellent Work completed as required and on time

10 May 2026

I went for an MOT. I said my dash showed an error with the tire pressure sensor. You agreed to fix this before the Mot. I had a message to pick my car up at 3.30. The car was failed because of the tire pressure sensor. I complained.

08 May 2026

Very welcoming Staff at the front door. Polite approachable and reassuring. From the time you arrive you are greeted by the lovely Rosie (dark hair lady at the front) very professional and no delays with the service and really can't ask for more.

06 May 2026

Due to lack of customer service and not understanding of customer requirements.

06 May 2026

great service, prompt and friendly

06 May 2026

I was not updated throughout service / mot. Left a query with service team had no response. Car was supposed to be washed, not done. Work not completed to my satisfaction.

06 May 2026

Phone system takes a long time to connect and then had to wait for a callback. Had to ask for text confirmation of booking. Asked 4 times for health video and form. Ticked to have car washed - not done when collected. Also no notifications on app.

05 May 2026

Personal recognition , swift remedy of issue Great follow up

05 May 2026

Extremely unhappy with the service I received

04 May 2026

Very polite and efficient

04 May 2026

Service and contact excellent

03 May 2026

Allways quality friendly staff

03 May 2026

Booking through a national phone call centre was very frustrating. I was then put through to my local dealer whose number I originally called! Service at Wolverhampton was otherwise excellent.

02 May 2026

excellent service

02 May 2026

Helpful and friendly staff

30 April 2026

Sunroof wasn't fixed still leaks and black marks have been left on the white leather interior.

30 April 2026

Very pleased with service but cost of service I thought very high

29 April 2026

When I walked in I was treated with respect, kindness and compassion and the staff treated me very well and made me very comfortable. They informed me of everything step by step and offered a business suit to do my work but I used the waiting area.

29 April 2026

I was satisfied with being kept up to date and the video of the car service. However, when I called re the collection and if the complimentary car wash had been included, I was told the car was washed. Car was not washed so disappointed with the lie

28 April 2026

Excellent experience from start to finish, staff very polite, work carried out to a high standard.

28 April 2026

Happy with all aspects of the service apart from the fact that for the second trip in a row, I have left with a nail in one of my tyres that was not there when I dropped my car off. Very disappointing and to the avoid blame is really frustrating.

27 April 2026

Once the car was dropped if I asked if it could be ready for 4pm. Bearing in mind it was dropped of at 8am. Car wasn't ready until 5. Iv received no progress reports or video footage that they usually send of the car.

27 April 2026

Extremely disappointed in the service at Sytner Wolverhampton, particularly the conduct of the female Service Liaison. From the moment I returned to collect keys left in the car at drop-off, to the eventual collection of the vehicle three days later.

27 April 2026

Very professional

26 April 2026

Telephone reminder of service. Receptionists were so welcoming, friendly and helpful.

25 April 2026

Full satisfied

25 April 2026

I had to chase for a follow up quote three times, I got one call back asking if all was ok, I also told them it was, but please help me to get the quote. My last call was to Sam and i got it immediately.

23 April 2026

Booked it in at 10 -10.30 . Car hadn't moved at 12.00

22 April 2026

The young lady who greeted me was excellent. The young man who handed over my keys and took the payment was spot on. Your new showroom and waiting area was remarkable.

20 April 2026

Jay is aways very professional.

20 April 2026

It all worked very smoothly. Pleasant staff

20 April 2026

Fast service fast repair courtesy car What more could I ask for

20 April 2026

The problem for me is that you cannot speak to anyone on the phone when you call, the options are to leave a message or go via WhatsApp! Please allow us to speak with someone!

19 April 2026

Customer service was excellent from the greeting on arrival through to handing my keys back. Jay kept me updated on the status of my car and it was returned washed and cleaned inside.

19 April 2026

Super friendly, efficient and proactive. Kept me up to date with progress throughout the time my car was in the workshop.

18 April 2026

Terrible trying to get through on the phone. Asked for my car to be washed and it wasnt

18 April 2026

Mechanical works all fine but.. Waited quite a while in reception when I dropped it off and picked it up. I wasn't called to tell me its ready. Handbrake auto hold was switched off so I nearly crashed with I came out!!!!!

15 April 2026

long wait to hand car over even though arrival time booked and VERY long wait to collect car - wonder t ready until 50mins after latest time was told would be done for

14 April 2026

Nothing is to much trouble fantastic customers service

13 April 2026

Excellent service and great customer service and I was informed throughout the process, when my vehicle would be ready. Was sent video of health check and vehicle was cleaned and the representative was polite and excellent.

13 April 2026

I was completely satisfied

12 April 2026

Everyone was really helpful

12 April 2026

Although I had to wait in the garage for the service to be complete. The staff were very friendly and gave plenty updates on the vehicle

11 April 2026

Longer process to book in and can't really talk to anyone direct. The level of service and being a customer for several years does not even appear to be taken into account.

09 April 2026

Drop off and pick up was easy and quick. Complimentary was and vacuum was offered but not done on pick. Had wo inform and wait for another 15 minutes to get it done. Car key battery was showing low which was not sorted and was not even offered.

09 April 2026

Quick service whilst we waited

08 April 2026

Excellent service

07 April 2026

Good efficient service

06 April 2026

Prior to this appointment booked car 2 weeks previously with curtoresy car but u had no record of appoint or phone call? Kept my car extra day as couldn't get 2 new tyres on same day appalling Drop off car 9:30sm that morning no car clean inside

06 April 2026

Excellent customer service from Taylor. She made it simple and quick! Explained the health check and advised me on tyre. Very helpful and friend.

05 April 2026

Excellent Service, fast and efficient! Fantastic new showroom

05 April 2026

Customer service was very good, car wash left half the car dirty still, I understand the service is

05 April 2026

Work done as soon as possible as requested

05 April 2026

The car was booked in again on the 31st March and the pump replaced again for the second time. I tested it as I left the dealership and it was working but a few days later on Saturday April 4th it's not working again!

05 April 2026

Dropped my car off early morning, for a recall, absolutely no issues. Received a call to aay car was ready when I was, went after i finished work and after reporting to reception was sat without any updates for 45 minutes. Not what i would expect.

01 April 2026

Everything ran smoothly.Reception staff polite & friendly.Jay made sure the car was ready early which was much appreciated.Jason Westbury a pleasure to speak with as always.

01 April 2026

Incredible service once again by Nigel Gooding

01 April 2026

Excellent service

31 March 2026

I paid BMW £1100 for a fuel filter and differential seals I'm concerned the repairs have caused new faults. The car had no noise or leaks before, and your team removed the engine cover-yet I'm now being told to buy a new one to fix the rattle."

30 March 2026

The service has been appalling! BMW Complaint- 09047326 1. Unauthorised Repairs: Under the Consumer Rights Act 2015. 2.Failure to Provide Evidence ignored. 3.Contradictory Statements:The dealership provided conflicting information about repairs fee

30 March 2026

Customer service on site was great, however your call centre to get to the right person is dreadful

28 March 2026

Prompt efficient friendly service

28 March 2026

Friendly & helpful staff

28 March 2026

Good overall performance

28 March 2026

Much better than previous experiences

25 March 2026

I was extremely satisfied with the service at the centre. Jay, the service advisor, was excellent - he kept me fully updated while my car was in for MOT and being serviced, answered my questions quickly, and was very helpful throughout the process.

24 March 2026

Car repaired and washed lovely

24 March 2026

Friendly knowledgeable staff, regular updates

24 March 2026

Still waiting for a response From a previous issue

24 March 2026

Received a message incorrectly asking to come in on a Sunday for a recall job. The job was then booked back in for another day.

23 March 2026

Everything went according to plan

23 March 2026

Polite,friendly service and i was kept updated throughout the whole day which was really good

23 March 2026

Wasn't really happy with the customer service, while the warranty work was approved quickly, it took 2 visits when I told them exactly where the leak was initially, they ignored this completely and almost cost me another day's worth of insurance

23 March 2026

Would have been 5 stars but missed the car wash and vac, which was promised.

23 March 2026

Booked the car in via the app, dropped it off at 9.30, ladies on front desk were great. Received a call an hour later to ask if I was leaving it over night as it was a big service, you don't just find that out on the morning it's dropped off.

23 March 2026

1. Phone invite late on Saturday for Sunday recall job. Nobody to talk to. Sunday 10 am 10+ customers queuing at reception told sorry go away we don't work Sundays! No adequate apology 2. Phone contact designed to be very difficult. Poor dealer.

23 March 2026

The issue was resolved very quickly and all faults were cleared on my vehicle in a timely manner

22 March 2026

Great service from Sam who resolved my MOT issue efficiently and sorted a retest out for me. Rosie's communication brilliant throughout while sorting rear differential leak. Car back faster than expected as I am using the car on a road trip next week

21 March 2026

Work done (main reason for visit) - great (thank you) Staff and service - great (thank you) Price - acceptable Being picky - Car clean was ok (ish) but it understand its complimentary Wait time was a little longer than I hoped after collection time

21 March 2026

Pointless having an appointment service when you still have to wait 4 hours !

21 March 2026

Took a lot of effort and various complaints escalation processes to get matter sorted after 3 roadside recoveries for same fault warning

19 March 2026

Clear communication. Friendly staff

19 March 2026

Took 3 days to fix an indicator bulb malfunction! There are one or two staff taking calls that are quite abrupt and I would respectfully suggest some customer service training.

18 March 2026

My car went in for a routine service. This was completed in the day and the car was also washed.

18 March 2026

The attentiveness and follow-up after the service were excellent.

18 March 2026

I am very disappointed by the dishonesty, disrespect and disregard shown by two workers (Amy from servicing and Rose or Rosie from customer services).

17 March 2026

Rosie was great, everything went smoothly

17 March 2026

Very satisfied with the service provided

16 March 2026

Excellent customer service as always from reception and the after sales team

16 March 2026

Simple to get car sorted.

16 March 2026

The service I received by jay was excellent very pleasant guy

16 March 2026

Didn't to repair

16 March 2026

It was a pleasure to speak with Denise and Dawn and this time around I was kept promptly informed of progress and collect my vehicle.

15 March 2026

Very clean. Staff are very polite and welcoming. I cant remember the lady's name who is spoke to but she was ever so lovely

15 March 2026

Good service but extremely expensive

14 March 2026

Clean, tidy and lovely staff

14 March 2026

Fantastic customer service couldn't do enough for us very well done will be bringing our bmw back for all the servicing many thanks mark and Deborah

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US

Our contact details

FIND Sytner Wolverhampton BMW

Address

Lever Street, Wolverhampton, West Midlands, WV2 1AD

Opening Hours

Mon–Fri:08:30 - 18:30
Sat:09:00 - 17:00
Sun:10:00 - 16:00

Phone

01902 457 000

Map

Areas served

Wolverhampton as well as surrounding areas including Walsall, Stourbridge, Kingswinford and Willenhall

View map

Address

Lever Street, Wolverhampton, West Midlands, WV2 1AD

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:08:00 - 13:00
Sun:Closed

Phone

01902 457 000

Map

Areas served

Wolverhampton as well as surrounding areas including Walsall, Stourbridge, Kingswinford and Willenhall

View map

Address

Lever Street, Wolverhampton, West Midlands, WV2 1AD

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:Closed
Sun:Closed

Phone

01902 457 000

Map

Areas served

Wolverhampton as well as surrounding areas including Walsall, Stourbridge, Kingswinford and Willenhall

View map

Address

20 Raby Street, Wolverhampton, WV2 1AS

Opening Hours

Mon–Fri:9:00 - 18:00
Sat:9:00 - 17:00
Sun:Closed

Phone

01902 457 050

Map

Areas served

Wolverhampton as well as surrounding areas including Walsall, Stourbridge, Kingswinford and Willenhall

View map