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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
549 ratings and 272 comments received in the last 90 days.
04 June 2025
Seamless
03 June 2025
Very satisfied, they couldn't have done more for us
29 May 2025
I was served by Dominic and he was very good. Attentive without being annoying and gave me all the information I needed.
29 May 2025
Very satisfied , everything explained nicely
27 May 2025
Always Room for improvement
27 May 2025
There was an issue with my passenger seat and it was resolved quickly and efficiently
27 May 2025
Friendly staff
27 May 2025
Very happy
26 May 2025
Tom was outstanding
26 May 2025
Once again I dealt with Tom Hawthorne when purchasing my new car. He was extremely knowledgable about the car that I was interested in (X4 M40I) and clearly explained the main features of the new car. Paperwork handled efficiently.
24 May 2025
Knowledgeable, professional and courteous
20 May 2025
Polite and Experienced Staff.
16 May 2025
Sam would always update us on when the car was likely to be delivered, through emails and phone calls
14 May 2025
Tom was great
03 May 2025
The staff were knowledgeable but not pushy. I felt welcome from the start and am very happy with my new 2 series
03 May 2025
Tom was really great, responded to my emails and kept me informed of the progress of my order. He explained and showed me how to use all the controls on handover. Said to contact him anytime if needed. Really appreciate his assistance
01 May 2025
Just better than I've ever had before.
01 May 2025
very helpful
22 April 2025
same as above
20 April 2025
Helpful and knowledgeable staff at BMW Wolverhampton
12 April 2025
Excellent service received from all concerned. The salesperson San Hole was courteous, knowledgeable and an excellent communicator.
11 April 2025
Despite a minor issue with a scratch to the wing mirror, number plates, and water marks left by valeters, Dom took it upon himself to clean it himself and reassured me the other issues would be dealt with. This has been arranged promptly. Thanks Dom!
05 April 2025
Kept in the loop for the complete process of purchasing our car.
03 April 2025
Sam dealt with me, he remembered me and my partner from a previous visit and was more than happy to help us on our second visit. He made me feel very much at ease, the whole experience felt very personable. No issues at all with the process.
03 April 2025
Quick & Simple
03 April 2025
I was not looking to buy a car on the day but ended up in the car I really wanted with the price I wanted to pay so it was a happy experience
01 April 2025
Felt at ease, no pressure and was happy with the price
01 April 2025
This is my third BMW from this dealership primarily due to the excellence of the sales team
31 March 2025
Superb service from Thomas Hawthorne, kept me updated throughout the process, we won't hesitate to go back to him in the future for another vehicle.
31 March 2025
Staff were excellent. Very helpful and polite
30 March 2025
Carnt fault anything..
30 March 2025
purchase was very easy and i didn't have enough deposit so they reduced it for me. for delivery they met all my expectations and even went above and beyond with my requests to even letting me view the car before i payed my deposit to them.
30 March 2025
Like Freeman was great and talked us through things really well. He was knowledgeable about the car and liked after us.
28 March 2025
Every step was done with complete professionalism
27 March 2025
helpfull no pushy sales
27 March 2025
Jake and Dominic provide great service.
27 March 2025
Tom Hawthorne was a delight to deal with.
26 March 2025
Luke was honest, informative, knowledgeable, professional and made the experience enjoyable.
25 March 2025
Kept informed all the way
24 March 2025
Deal with Tom Hawthorne who also sold me my first BMW - fantastic guy. very attentive always calls back when he says he will, never missed an email and dealt with all my probably trivial concerns. Top Class Sales guy!
22 March 2025
Met all my needs and standards very catering to what I needed
17 March 2025
Completely satisfied. Sam was very efficient and great with communication across the entirety of the process.
14 March 2025
Great service, good comms, sales team knowledgeable about the car and all the other things around it, i.e. finance, cometic repair, GAP insurance etc.
08 June 2025
The work was carried out on time and I was regularly updated on the progress. I waited in very pleasant surroundings with refreshments available. Staff were polite and helpful.
06 June 2025
It's always a very smooth process
05 June 2025
Organised and did exactly as planned
05 June 2025
Very satisfied with the service provided
04 June 2025
Completed on time, friendly and efficient service.
03 June 2025
efficient and good follow up
03 June 2025
Lovely people and friendly staff!
03 June 2025
My request of a full service was ignored. Advisor said the brake fluid and front brake service was due, I said fine go ahead. Upon collecting my car only the MOT had been carried out. I was told my car would be cleaned, also a worshop key fob was in
02 June 2025
Only 4 stars as I felt the total cost was quite high for the amount of work carried out. Everything else was 5 star.
02 June 2025
Excellent customer service from Jay - superb!
01 June 2025
Again, just a great service. Really straightforward
01 June 2025
very attentive
01 June 2025
Service assistant kept me informed and updated polite and respectful
01 June 2025
First class
31 May 2025
Rosie was really helpful. Car was fixed under warranty with no hassle
31 May 2025
Everything okay.
30 May 2025
Jay was fantastic and helpful.
29 May 2025
The service was exceptional
28 May 2025
Good communication and excellent car wash service also provided.
28 May 2025
Car was due to be done same day however at 4pm I was advised some of the parts were missing and it needed to be done the next day
28 May 2025
Staff very efficient and informative
28 May 2025
Job done, quickly and efficiently in the workshop.
28 May 2025
Rosie kept me updated throughout the day.
27 May 2025
The only point that let me down was i asked for the car to be washed, and it wasn't ( that's the third time )
27 May 2025
The service experience was excellent all work was completed to a high standard.
26 May 2025
Really satisfied
26 May 2025
I was very satisfied with the service I received. Alicia kept me well informed with the progress of the work being undertaken and was finished promptly.
25 May 2025
Just above expectations
25 May 2025
The service was efficient
25 May 2025
Work carried out satisfactory but expensive as I feel work should have been covered by warranty
25 May 2025
They are thorough and trustworthy. Always pleased with what they do.
25 May 2025
As per above.. the staff are extremely helpful and thanks to Rosie it was a very smooth process
25 May 2025
Friendly staff and help ensure the experience is as easy as possible
24 May 2025
Kept informed from start to finish.
24 May 2025
As per the above
21 May 2025
No problems, highly professional
21 May 2025
As above
20 May 2025
I was dealt with in an extremely courteous manner.
18 May 2025
Friendly staff but always want to get you to do extras
18 May 2025
Was expecting my vehicle inspection light to be turned off, advised it would happen remotely then told need to book in for this to be reset at a further cost.
18 May 2025
Didn't get any update on the day the car was at the dealership also was promised a car wash which didn't happen on the day.
17 May 2025
Everything required was done and explained
13 May 2025
Test drive a carried it wasn't for me and now cannot get my deposit back it was agreed over the phone
12 May 2025
Excellent seevice
12 May 2025
Good updates from Jay Chand and when he said it may be delayed until 5.30pm and I said needs to be 4.30pm - he went away and made it happen
12 May 2025
Very well done overall
12 May 2025
Such a friendly service
12 May 2025
SERVICE VERY GOOD
11 May 2025
Allowed to work from site making use of facilities.
10 May 2025
You're service was great
10 May 2025
See above
08 May 2025
First of all there was a little confusion about a few problems but this didn't reflect on the actual service being done just a miss communication and even though the parts were not ready Jay has rebooked us in to fix the problem.
07 May 2025
Great communication and follow up.
07 May 2025
Personnel were great but I had to bring the car straight back due to some software issue which caused the car to lag and affect the exhaust valvetronic system. Which was fine when I dropped it off. But they were quick to find the fault and rectify it
06 May 2025
Everything went smoothly and staff was very friendly.
06 May 2025
Very informative
06 May 2025
Great advisor called Rosie. Absolute pleasure to deal with.
06 May 2025
Found the problem I was having
06 May 2025
Very smooth and easy process Excellent customer service
05 May 2025
Initially the agreed work was not completed on time, but Colleague Will did make sure that the customer service was completed to the highest standards
04 May 2025
Again I am very happy to get my car serviced at BMW I would love to give a big thanks ???? to jay he is so understanding and helpful when dealing with me when I always meet him I was offered to get my car washed but that didn't happen no problem ????
02 May 2025
Good service friendly staff
02 May 2025
I know I'm getting quality. But expensive.
01 May 2025
Completed early with free car wash
30 April 2025
Prompt and polite service, keen and knowledgeable staff.
30 April 2025
I'm satisfied with the outcome of my visit and made me feel very welcome
29 April 2025
No issues
28 April 2025
Great service!
28 April 2025
All staff are polite
28 April 2025
Work was carried out no problem and received constant updates throughout the day
28 April 2025
waited for the car to be done in a short time, staff always checking in with you
28 April 2025
They fixed the problem, kept me well informed and were very friendly
28 April 2025
Because I was completely satisfied
24 April 2025
Jay was friendly and informative. Answered any questions I had and was polite when speaking with me.
24 April 2025
Amazing
24 April 2025
Alicia was superb - great updates, accommodating and as helpful as possible
24 April 2025
Work completed as required, kept informed as necessary.
24 April 2025
There was a lady of the name of Alisha on the reception who I found very polite and curious. I would like thank Alisha for giving me regular updates on the car status. Thank you
23 April 2025
Very good customer service with a beautiful smile from staff
23 April 2025
Left me waiting after arriving at 8am to get on my way quickly. Had to chase up to be seen. Never in 4 times visiting have I been offered a drink . Not even sure if the coffee etc is for customers?? as it is at Merc and Audi.
23 April 2025
The overall experience was v good.
23 April 2025
Brilliant. Got a phone call every couple of hours with an update. Will definitely be using again in the future. Thank you
22 April 2025
Good service
21 April 2025
Kept me up to date with the progress
21 April 2025
Very friendly and helpful
20 April 2025
Will Parsons was great!
20 April 2025
It is nearly three weeks i am waiting for BMW to let me know if they will cover a fault which falls under their warranty. They seem to making every possible efforts to divert from warranty. Vary dissatisfied and disappointed
19 April 2025
From the appointment booking I'd raised what I needed doing including recall No on seemed interested in any additional work besides the recall
18 April 2025
Efficient and friendly
18 April 2025
Looked after me and kept me informed
18 April 2025
Customer service was excellent. Rosie was brilliant kept us up to date and answered all our questions.
18 April 2025
As above.
17 April 2025
Will was very nice and friendly and very helpful. Overall, I was kept up to date, even being sent the personalised inspection video, which was really good. The staff were very nice, helpful and friendly.
17 April 2025
Highly satisfied
17 April 2025
Service was good. I was informed at every stage and got my car back earlier than thought. It was a personal service.
17 April 2025
Always great service
16 April 2025
The car was not cleaned well when seats were moved back underneath not vacuumed residues of soiled water on the sills and the sills were still soiled. The car was not dirty on arrival so would not have taken much time or effort to do it correctly
16 April 2025
I couldn't fault the service. I was well informed, it was timely and the issue was resolved.
16 April 2025
Staff were very attentive and made the process easy
16 April 2025
Will was first class .Very professional
16 April 2025
All done as required with courtesy clean and discounts included.
15 April 2025
Unfortunately they were unable to resolve the issue with park function. Maybe they should have asked me to show them the issue rather than say there was not a problem with it.
15 April 2025
Alisha was great - informative & jolly
15 April 2025
No one had informed me it was a cashless business now, which caused me a major problem when paying for the service, I have been defrauded on line previously so have no online banking Google pay etc. keys taken away from me while I had to resolve it
14 April 2025
Customer service was fine, i believe my car was damaged & have been trying to contact the dealer for 3 days with no success. Constantly getting promised a call back that never happens.
14 April 2025
Very pleasant experience overall.
14 April 2025
Communation very good
14 April 2025
Generally very satisfied. However, service did know l was waiting for the vehicle and it took 1 1/2 hours to start service and MOT.
13 April 2025
Job Done as promised
13 April 2025
They looked after me
13 April 2025
Very pleased
12 April 2025
Had an 2 issues on picking up my vehicle first was a phasing of the dash off setting the dials. Second electric cover on passenger side fell open while the car was being handed over
12 April 2025
Customer care. Regular updates. Quality of service.
12 April 2025
Good experience
12 April 2025
Excellent service advisor
12 April 2025
Never got a call back k for works it went in for via evans halshaw wolverhampton
11 April 2025
Professional and personal experience by all members of staff
11 April 2025
Dissatisfied due to overall experience to expectation. Trustpilot review already completed which states my dissatisfaction.
11 April 2025
alot of customer service levels dont feel very friendly these days but felt well informed of progress and welcomed
11 April 2025
They do it all well
11 April 2025
I feel I recieved great customer service.
11 April 2025
Wolverhampton was the only branch that was able to accommodate my recall issue at the earliest with a loan car. My service adviser who took great care of me and my car was Will. He went beyond my expectations & provided excellent customer care.
09 April 2025
Friendly and professional
09 April 2025
Shocking service
08 April 2025
Feel that throughout the "process flow" from start to finish, the service experience was excellent. Rosie kept me informed of progress throughout my wait for my vehicle to be serviced, very professional.
08 April 2025
The lady who dealt with my service was super efficient and super attentive, made the whole experience easy!
08 April 2025
Good service
08 April 2025
Very good service and follow up procedures.
07 April 2025
Car came in for a couple of issues to be checked, having only been recently purchased. Reassured that these are now ok.
07 April 2025
The team that worked on my car was fantastic
07 April 2025
Service was good, and Jay was friendly and set up my dashcam for me. Very pleasant
06 April 2025
Again, Jay made this experience as enjoyable as it can be!
06 April 2025
Top service / friendly / professional/ helpful
06 April 2025
Leigh at sytner wolverhampton kept me informed as to what was going on with my vehicle the whole time. I had a slight issue and leigh was happy to help she told me that I could come in anytime which was convenient and also Will who helped me
06 April 2025
Qualified personnel for the jobs , outstanding service performance
05 April 2025
Everyone was helpful and kept me updated on the progress
05 April 2025
Appreciated the whole team and the complimentary tips ups etc. only thing that let it down was the complimentary car wash. My windows were lefts completely smeared with dirty water. All side windows etc. so I had to clean them all
05 April 2025
I turned up at garage the young lady on reception was very helpul
05 April 2025
Kept well informed on progress of service - in fact, 4 calls during the day was possibly a little too well informed.
04 April 2025
Good
03 April 2025
Very satisfied, car was serviced and washed to an excellent standard, communication was on point, always looked after by the staff who have gone above and beyond for me
03 April 2025
Rosie has been 10/10 throughout this whole process, she has supported in getting the issue on the car fixed. Communication pre, during and post inspections have been superb. She has gone above and beyond!
03 April 2025
Customer friendly and helpful.
03 April 2025
I never received the video of the work as promised and I did also advise that the technician did not reconnect my dash cam which had been disconnected from every single point which I was not aware of.
03 April 2025
See question 1answer In addition, I object to paying £150 for 6 litres of oil when I can buy BMW original for less than £25 and an original oil filter for less than £15. The only difference between mine and yours is that I can't register the change
02 April 2025
I recently visited the BMW dealership for a recall, and I have to say, it was a fantastic experience! Alicia, who assisted me, was incredibly helpful and knowledgeable. She made the whole process seamless and took the time to explain everything I nee
02 April 2025
5 star experience at Wolverhampton
01 April 2025
Always good service
01 April 2025
Same answer as previous question.
01 April 2025
As above
01 April 2025
Very satisfied with the service experience,kept me informed on what was going on with my car ??
01 April 2025
Polite and prompt service from the team. Updates received during the day.
01 April 2025
Everything was well organised and delivered in time.
31 March 2025
Car was repaired by replacing amplifier, rather than investigate repair of it. A quick search by myself found d numerous companies willing to repair,
31 March 2025
Like l said above, l can never fault BMW.
31 March 2025
Good Customer Service
30 March 2025
Happy with how we were kept updated.
30 March 2025
Service was top notch.
30 March 2025
Had to give a 4 this time as the oil light turned on as I was driving home from a service that cost me almost £500.had to return to Wolverhampton the following day to get a very minuscule problem resolved
30 March 2025
Was kept informed throughout where my car was in the process. The videos were good and the hospitality was also good.
29 March 2025
The service price is high £524 i think But its bmw i would consider using a local garage with regret next time only because of bmw parts.
29 March 2025
Everything was done to my satisfaction.
29 March 2025
Ease of process and friendly approach
29 March 2025
Issue with locking system fully resolved
29 March 2025
Brilliant .
28 March 2025
The problem is ongoing due to the lack of available parts.
28 March 2025
Will was excellent as always, I was hoping to test drive an i4 while my car was having work completed. Will went above and beyond and arranged this for me. Delighted to test drive the car. Thank you.
28 March 2025
Very good service as usual but I felt that the price for the service of a six year old car was too high and I am a very regular customer.
28 March 2025
I had a dirty loan car for £25 which I was unaware was not refundable
27 March 2025
Could not fault it brilliant service
27 March 2025
There was a friendly welcome at Reception followed by the very helpful, informative and courtesy shown by service assistant Jas (? Jay) throughout. He kept me up to date of progress at all times. He is a credit to the company.
27 March 2025
Service was good nice reception and cutious efficient staff but Poor parking, no collction / delivery service and low availability of courtsy car
26 March 2025
Car running perfectly
26 March 2025
Jay was very friendly and approachable. He understood our concerns and helped us breakdown the jobs that needed doing.
26 March 2025
They did the required service to a satisfactory level. The loan car was dirty and the fuel light was on - whilst I understood I should pay for fuel I use it is not acceptable to hand the vehicle completely empty
25 March 2025
Service advisor, Jay was polite and communicated everything expertly and thoroughly. He even went the extra mile to ensure my valeting was to a very high standard. Excellent service.
25 March 2025
Service was excellent, I dealt with Kelly and Leah and both were brilliant in the way they communicated and handled my situation. 1
25 March 2025
Jay was extremely attentive and helpful. However I do not feel that the issue has been sorted. I get countless messages throughout the night about strange charging behaviour and switching times in the time slot on its own, I have woken up to no charg
25 March 2025
I booked a waiting appointment, I was informed it would take 3 hrs to complete. After 1.25 hrs my car was still parked where I left it. I should not be made to wait before 3 hrs for a 1.75 hr job. Communication from the dealership is not very good.
25 March 2025
Excellent 'Front of House' staff, car cleaned and returned quickly.
24 March 2025
I was kept up to date as the service progressed
24 March 2025
Easy efficient service
24 March 2025
Happy with service
24 March 2025
As I used be in motor trade I checked car over after recall was done and workmanship was spot on .
24 March 2025
People are great
24 March 2025
Your staff were pleasant welcoming and informative. I had a pleasant stay in your reception area while I awaited for my Service.The coffee refreshment was most welcome Thank you.
24 March 2025
Very happy
23 March 2025
100 times better then Oldbury
23 March 2025
Good service and keep you informed First time use for breaks change
23 March 2025
I had couple of issues with the car All sorted and gave me a full health check on the car And even cleaned the car for me
23 March 2025
Will was very helpful. And also was very personable he made the process very smooth and easy to go with
23 March 2025
Had to debate on the phone regarding having free MOT checks which was part of the deal when buying the car. I was told
23 March 2025
Great service
22 March 2025
It was all done on time and I was sent a video examination to confirm that everything was fine with the car
22 March 2025
My only comment is the dash cam I had fitted could have gone a little higher.
22 March 2025
I couldnt get in touch with anyone to book. You had problems on the day which meant the car wasn't ready on time. If it wasnt for Rosie Smith who was exceptional, i would have given 1 star.
21 March 2025
I like the videos to show how the work was getting on.
21 March 2025
As I for mentioned the experience for me was made very easy,I was communicated with easily and my liaison representative was very concise and knowledgeable
21 March 2025
Rosie is fab
19 March 2025
The service was done in a satisfactory manner and I am absolutely appreciative with what has been done. The car is now driving smoothly.
19 March 2025
Staff provided all information accurately. Car service finish on time.
19 March 2025
I would have said completely satisfied if two members of staff had not ignored me and spoke directly to my husband during the dropping off process despite the vehicle being in my name and I had made the booking!
19 March 2025
Very easy to book and check in services, prompt response
19 March 2025
Excellent
19 March 2025
Really good service
18 March 2025
Everything was brilliant from customer interaction with reception staff and Jay through to the service completed on the car.
18 March 2025
Hidden add ons which were optional but should be included as part of a major service so the overall price was significantly higher than originally stated at the time of booking. The health check video quality was poor. Car was cleaned poorly too.
18 March 2025
The lady who dealt with me was very helpful and efficient I asked for my car to be ready at 1.30 and it was
18 March 2025
Alicia kept me informed throughout the day on my cars progress.
18 March 2025
Polite staff and very attentive. Much better than the old Rybrook whom we used to deal with.
17 March 2025
Very satisfied, all staff are very helpful, the update was also great
17 March 2025
Jay helpful
17 March 2025
Additional £25 charge for courtesy car for a few hours hire was another unwelcome cost on top of a service in excess of £515!
17 March 2025
Reflective of customer service.
17 March 2025
Excellent service
17 March 2025
Friendly service and kept up to date throughout.
17 March 2025
Great service
17 March 2025
completely satisfied
17 March 2025
Recall carried out satisfactorily after quite a long wait
17 March 2025
Kept in contact over phone
16 March 2025
B
16 March 2025
Nothing special seeing as the prices are inflated as it's a BMW service - from a customer experience position feels like a rip-off to be honest.
16 March 2025
Communication was very poor
16 March 2025
Friendly and easy
15 March 2025
Great customer service
15 March 2025
Was satisfied
15 March 2025
Very satisfying
15 March 2025
Friendly helpful staff
06 June 2025
I like simplicity which it was the agent did everything (Sam holes)