- Home
- About Sytner Wolverhampton
- Sytner Wolverhampton Customer Reviews
OUR CUSTOMER REVIEWS
SALES
5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
394 ratings and 236 comments received in the last 90 days.
04 August 2025
Very friendly environment
04 August 2025
I was kept informed throughout the process, Luke in particular was great
04 August 2025
Sam was brilliant and kept me updated at all times. He fit in pick up around my schedule and answered all of my questions
03 August 2025
Your staff are very professional
01 August 2025
Excellent service by Sam Hope
31 July 2025
Very knowledgeable, friendly staff
29 July 2025
Everything explained in simple terms, felt special each time visiting and it wasn't like we were forced to do anything
08 July 2025
Sam Hole replied to emails, was readily available, had a detailed knowledge of the products I enquired about, both as to the cars and my financial options, and was extremely patient in handing over my new car and in dealing with all my questions.
05 July 2025
The service we received from Matt and Sam was no short of outstanding. A credit to the brand, they were both informative and helpful and nothing was too much. A five star service from beginning to end.
02 July 2025
Very formative and professional
01 July 2025
Excellent process.
01 July 2025
Sytner in wolverhampton are very efficient. they dealt with all my queries efficiently
01 July 2025
Went very smoothly and it took only a couple of weeks from going to discuss changing my car to completing the purchase.
25 June 2025
As i said above great service from Luke. When we hit a glitch picking the car up it was sorted out in a first class manner.
18 June 2025
Just a great service
17 June 2025
Sam was very knowledgeable and explained everything to us very carefully. He took time to make sure we absolutely happy with our purchase.
17 June 2025
We had constant communication from beginning to end.
17 June 2025
Friendly, accommodating.
06 June 2025
I like simplicity which it was the agent did everything (Sam holes)
04 June 2025
Seamless
03 June 2025
Very satisfied, they couldn't have done more for us
29 May 2025
I was served by Dominic and he was very good. Attentive without being annoying and gave me all the information I needed.
29 May 2025
Very satisfied , everything explained nicely
27 May 2025
Very happy
27 May 2025
There was an issue with my passenger seat and it was resolved quickly and efficiently
27 May 2025
Friendly staff
27 May 2025
Always Room for improvement
26 May 2025
Once again I dealt with Tom Hawthorne when purchasing my new car. He was extremely knowledgable about the car that I was interested in (X4 M40I) and clearly explained the main features of the new car. Paperwork handled efficiently.
26 May 2025
Tom was outstanding
24 May 2025
Knowledgeable, professional and courteous
20 May 2025
Polite and Experienced Staff.
16 May 2025
Sam would always update us on when the car was likely to be delivered, through emails and phone calls
10 August 2025
Very satisfied with service experience
10 August 2025
Would have given 5 stars but complimentary car wash wasnt done which i opted for.
10 August 2025
Very satisfied
10 August 2025
Very helpful staff making you feel welcome
09 August 2025
Great service, think the initial inspection charges are a bit too high
09 August 2025
Good service and efficient
09 August 2025
Really hard to get a reply. Have emailed 3 different advisors requesting more information, no one replied
09 August 2025
BMW Tamworth told me there was slight oil leak when the car had call back due to an air bag issue. When I asked the rep this time when the car was being serviced she said there was no leak identified which has lef me confused and concerned
09 August 2025
Asked for a valuation on my car when I dropped the car off for its recall, no one had given me a valuation for the car when I collected it, the new air bag on the steering wheel is a completely different colour to the rest of the car.
08 August 2025
Spent 2 1/2 waiting around for a call about when it would be ready to then be told it would be end of the day (got there in the am). If I had known earlier I could have gone home and not lost a full days work.
05 August 2025
The staff are always friendly and keep me updated. I really like the video update.
04 August 2025
Relaxed environment, offered drinks, friendly staff
04 August 2025
See first response
04 August 2025
I assigned different contact each time I rang which made it difficult to get an update
04 August 2025
I had no issues
04 August 2025
Really positive experience. I would recommend to anyone.
03 August 2025
Mot Usage if facilities Time
03 August 2025
The service was outstanding my adviser was really friendly
03 August 2025
See above
03 August 2025
I was satisfied
03 August 2025
Same as above!
03 August 2025
All work carried out as expected and managed to fix an issue I was having with the interior ambient lighting while it was in.
03 August 2025
Not accepted EGR Voucher and said it's time consuming process
02 August 2025
Professional, quick and flexible.
02 August 2025
Staff were falling over each other to ensure the routine service appointment went smoothly, however, I requested a complimentary car valet and this was not done. The car and wheels were filthy despite reassurances that it had been cleaned.
31 July 2025
See answer to previous plus the service person who dealt with me was efficient and friendly.
31 July 2025
Excellent service
30 July 2025
Did a amazing job .very professional and kept informed at all times .
29 July 2025
Very satisfied comfortable
28 July 2025
Communication before visiting and throughout the visit was really professional.
28 July 2025
I WAS SATISFIED WITH THE SERVICE PROVIDED.
28 July 2025
Failed to pick up on the rocker cover oil leak
27 July 2025
Keeping me informed about the progress of the service.
27 July 2025
Treated poorly
27 July 2025
Very good service
26 July 2025
Staff very helpful all went smoothly
26 July 2025
As stated above. Completely satisfied with all the work carried out.
26 July 2025
Excellent customer service and 10 out of 10 for the helpful and efficient assistance provided by the staff at Wolverhampton.
24 July 2025
The whole team were excellent from the first greeting to handover
24 July 2025
No issues
23 July 2025
Very satisfied with the service, efficient staff, professional, polite and informative. The Car service & MOT was undertaken in a timely manner. We were informed throughout the time you had the car what was happening. Really great service.
23 July 2025
Work carried out as requested with follow up call to check all ok.
23 July 2025
Great communication throughout and my courtesy got changed for like to like which was great due to my chronic illness.
22 July 2025
Very good
22 July 2025
Everything thing went well
22 July 2025
They kept me informed and didnt rush me
21 July 2025
Dealt with my car professionally
21 July 2025
Job completed fast and to great standard
21 July 2025
I was pleased with the overall service,only thing i was dissapointed with was not receiving a video of my car being on the ramp showing everything being checked underneath.
21 July 2025
Diagnosed and promptly solved the issues with the vehicle.
21 July 2025
Good service centre
20 July 2025
.
20 July 2025
It was done in 2 hours and very well explained.
20 July 2025
Excellent service. Kept informed of progress and notified when ready to collect.
20 July 2025
As above
20 July 2025
Good communication throughout regarding the vehicle condition and servicing timelines.
19 July 2025
Quick and easy booking and drop off, friendly staff and good customer service and
19 July 2025
Very satisfied, starting with the lady at the reception, the visual inspection of my car, and the very professional lady who informed us about everything (Kelly Fletcher)
19 July 2025
Took a long time to solve them problem but did so eventually and satisfactorily after having to ask BMW UK.
18 July 2025
Ferndley service
18 July 2025
My service advisor Jay understood my situation and did the best he could to help which I was happy with.
18 July 2025
See above comment
18 July 2025
Excellent work.
16 July 2025
Very satisfied.
15 July 2025
Was informed on what needs doing and completed on time
15 July 2025
I would have given a 5 star however the person who washed my car made a mess and never hovered inside as I was would be done
15 July 2025
Couldn't have been easier, and quicker than first estimated. Only criticism was long wait for first available slot to book car in for important recall.!!
15 July 2025
Good service
15 July 2025
as above . absolutely gutted .
15 July 2025
Obviously would be a 10 if my car had been washed as requested
15 July 2025
As usual BMW always give excellent customer service and they always keep me well informed every step of the way.
14 July 2025
Rosie was extremely professional and proficient
13 July 2025
Please see above.
13 July 2025
Young lady, think his name was Jay was very caring, nothing was too much trouble. He's a credit to your workforce.
12 July 2025
They did what they said they were going to do and kept me informed.
11 July 2025
Rosie provided top service kept me updated throughout the process.
11 July 2025
As above.
11 July 2025
On my health check sheet it states my blower motor does not operate, it's repair cost was £150 and it states to call the customer. No one called me about this.. I would of had the work done for that price while it was having the recall work done.
11 July 2025
I called Sytner for a service requirement and was able to take the car in the following day.
10 July 2025
Overall my experience was amazing
10 July 2025
Excellent Custer service by Jay. Very helpful.
10 July 2025
Very good
10 July 2025
There were mistakes initially, however they rectified it after raising complaint. Service Attending staff needs to be more trained on communication skills and made aware of existing sytner policies/ warranty cover etc as some give wrong information
10 July 2025
Just great from start to finish
10 July 2025
Very welcoming and helpful
10 July 2025
Kept me well informed
09 July 2025
Did a great job on the warranty repairs as worked in motor trade for 30years and I checked there work spot on
09 July 2025
Friendly great service
09 July 2025
Jason and Sam in service have been so helpful. I have a dream car I never thought I would get. Also Jason went above and beyond to give me the wow factor on collecting my car. He sorted a reveal with sheet and I was overjoyed.
09 July 2025
Kept me informed throughout the day , and told me the price before work started.
07 July 2025
Excellent service
07 July 2025
See above
07 July 2025
Is there a reason why customers can't collect their vehicles when you have finished instead of waiting till 17.00.
07 July 2025
I am satisfied his work
07 July 2025
Why ask to fill in a pre-questionnaire and then do nothing about it - or even reference it?
06 July 2025
Good service
06 July 2025
Staff were excellent at every point
05 July 2025
Great customer service
05 July 2025
Professionalism from start to finish
05 July 2025
Service department is always incredible as I said earlier Rosie was first rate keeping me updated through my visit.
05 July 2025
All satisfactory
04 July 2025
The customer care I have received has been appalling, I have waited several days for responses to updates when calling the service manager Sam. Along with extremely patronising comments by Rosie a service advisor.
04 July 2025
Not all screws was refitted to plastic covers in engine bay when fitting egr
04 July 2025
Same as above
02 July 2025
The recall went to plan everthink great the only thing was when I booked it in I was told I was getting a full valet but I just had it washed and the carpets vaced and also I was told I would be getting a £100 free voucher which I never had
02 July 2025
Jay was very friendly, professional and helpful. The facilities were also impressive and gave a welcoming vibe
02 July 2025
Same as above.
01 July 2025
Repair was perfect.
01 July 2025
The service departments handling of myself and my booking was the worst I have ever experienced.
01 July 2025
I think the response is obvious based on my above narration
30 June 2025
The only downfall was the hire car was dirty inside
30 June 2025
Leah & Jay at BMW gave excellent service. But their manager disappointed me: promised a call he never made, then dismissed me when I returned, clearly avoiding his mistake. Very unprofessional.
28 June 2025
The liaison and customer service excellent - Rosie Smith was a delight to deal with. She was efficient, supportive and maintined a pleasant demeanour throughout. Disappointed with the technical area £600 to be told everything should be changed.
27 June 2025
Completely satisfied with my service experience at Sytner Wolverhampton. Sam was great. Amazing customer service from him, very knowledgeable and ran me through the whole process of what was going to happen while my car was in the workshop.
27 June 2025
Will not use them again.
26 June 2025
Polite, Friendly, Professional, Catering
25 June 2025
V good
24 June 2025
The vehicle was checked and cleaned by experts
24 June 2025
Good service and excellent coffee
23 June 2025
I waited whilst my car went for MOT staff were attentive and facilities are good
23 June 2025
Complete all tasks
23 June 2025
Sam was great
23 June 2025
Great service. Good to be kept up to date with progress. Got my car back much earlier than promised.
22 June 2025
Always a pleasure to take my car there
21 June 2025
Always good expierance
21 June 2025
Good overall but I did request the car to be washed and vacuumed which was not done upon collection
20 June 2025
Communication again is a key was explained step by step what was going on which is very helpful
20 June 2025
Rosie went 'on and above' in her duties, when she managed to find me a charger lead and plug, to borough to charge my phone whilst waiting for my vehicle to be done. These are the little touches that makes your service department look good.
19 June 2025
Very efficient
19 June 2025
Customer service advisor Rosie was just brilliant. Such a pleasure to deal with.
19 June 2025
Service manager Sam keeps you informed at all times
18 June 2025
Couldn't fault anything
18 June 2025
Sam has always been great to deal with on my visits and gone above and beyond what I would expect.
18 June 2025
Everything done when it said it would be and the offer of a courtesy car
17 June 2025
Again friendly and professional
17 June 2025
Excellent service with my full endorsement
17 June 2025
I only use re-call service as family members maintain my car however I've had a few recalls and the service is excellent
15 June 2025
Because it's true, Bmw is excellent
15 June 2025
On most everything is great
15 June 2025
10 out of 10
15 June 2025
Always good communication which makes things easier for myself
15 June 2025
As before
14 June 2025
As above
13 June 2025
All went to plan
12 June 2025
Full and detailed feedback on service provided
12 June 2025
Awesome staff and work
12 June 2025
I had a good quality courtesy car whilst my car was in. A video report was forwarded to me and I was able to collect my with no hassle.
12 June 2025
Friendly and helpful staff
11 June 2025
Friendly, kept me informed and met my needs.
11 June 2025
Done a good service
11 June 2025
Booking in was quick and efficient. I'd give Rosie 11/10 if it were possible as she was very friendly and more than helpful.
11 June 2025
Overall, I was quite satisfied with my service experience at Sytner Wolverhampton. The repair work was carried out professionally, and the technician did a great job. I also appreciated the service manager's clear advice on both critical and advisory
11 June 2025
Booking on line was easy. Dropping off and colllection was hassle free
10 June 2025
Good
09 June 2025
Everything was good again bar the online check in. I'd still give a 5 as the issue was rectified and car was received same day and if not would've looked into giving me a potential hire car.
09 June 2025
Vehicle was finished within the agreed time frame, communication was good.
09 June 2025
You could have also completed the August service requirement instead of making me return 2 months later
09 June 2025
Good communications and repair was carried out as required.
08 June 2025
The work was carried out on time and I was regularly updated on the progress. I waited in very pleasant surroundings with refreshments available. Staff were polite and helpful.
06 June 2025
It's always a very smooth process
05 June 2025
Organised and did exactly as planned
05 June 2025
Very satisfied with the service provided
04 June 2025
Completed on time, friendly and efficient service.
03 June 2025
Lovely people and friendly staff!
03 June 2025
efficient and good follow up
03 June 2025
My request of a full service was ignored. Advisor said the brake fluid and front brake service was due, I said fine go ahead. Upon collecting my car only the MOT had been carried out. I was told my car would be cleaned, also a worshop key fob was in
02 June 2025
Excellent customer service from Jay - superb!
02 June 2025
Great customer service from Jay Chand. Was kept updated throughout the whole process. Thanks Jay.
02 June 2025
Only 4 stars as I felt the total cost was quite high for the amount of work carried out. Everything else was 5 star.
01 June 2025
Service assistant kept me informed and updated polite and respectful
01 June 2025
First class
01 June 2025
very attentive
01 June 2025
Again, just a great service. Really straightforward
31 May 2025
Everything okay.
31 May 2025
Rosie was really helpful. Car was fixed under warranty with no hassle
30 May 2025
Jay was fantastic and helpful.
29 May 2025
The service was exceptional
28 May 2025
Rosie kept me updated throughout the day.
28 May 2025
Job done, quickly and efficiently in the workshop.
28 May 2025
a simple task could not be completed, such a shame BMW that this company cannot update the maps on an older vehicle even manually. Or provide the support to the last update which was released for this F11 Model.
28 May 2025
Staff very efficient and informative
28 May 2025
Good communication and excellent car wash service also provided.
28 May 2025
Car was due to be done same day however at 4pm I was advised some of the parts were missing and it needed to be done the next day
27 May 2025
The service experience was excellent all work was completed to a high standard.
27 May 2025
The only point that let me down was i asked for the car to be washed, and it wasn't ( that's the third time )
26 May 2025
Really satisfied
26 May 2025
I was very satisfied with the service I received. Alicia kept me well informed with the progress of the work being undertaken and was finished promptly.
25 May 2025
Work carried out satisfactory but expensive as I feel work should have been covered by warranty
25 May 2025
They are thorough and trustworthy. Always pleased with what they do.
25 May 2025
Friendly staff and help ensure the experience is as easy as possible
25 May 2025
As per above.. the staff are extremely helpful and thanks to Rosie it was a very smooth process
25 May 2025
Just above expectations
25 May 2025
The service was efficient
24 May 2025
As per the above
24 May 2025
Kept informed from start to finish.
21 May 2025
As above
21 May 2025
No problems, highly professional
20 May 2025
I was dealt with in an extremely courteous manner.
20 May 2025
Happy customer
18 May 2025
Didn't get any update on the day the car was at the dealership also was promised a car wash which didn't happen on the day.
18 May 2025
Friendly staff but always want to get you to do extras
18 May 2025
Was expecting my vehicle inspection light to be turned off, advised it would happen remotely then told need to book in for this to be reset at a further cost.
17 May 2025
Everything required was done and explained
08 August 2025
Looked after really well by the team. Excellent service, attentive, didn't feel rushed, tried to find the best option for me.