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5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
611 ratings and 277 comments received in the last 90 days.
16 July 2024
Buying the car was made easy, Dominic told us everything we needed to know about the vehicle and finances
16 July 2024
Very satisfied, slight issue along the way however was sorted within a day, we are very happy with our experience
14 July 2024
Great company to deal with. Were kept regularly informed and updated through-out the manufacturing process - knew exactly how the car was progressing.
13 July 2024
Car was delivered very quickly. Hope everything went as promised.
10 July 2024
Kept informed, flexible approach, made to feel important
07 July 2024
Excellent advice and support
02 July 2024
Sam listened to what I wanted and provided everything I needed.
02 July 2024
Process was simple and clearly explained
01 July 2024
Initially I was going to have another low mileage used car but after it was worked out it was suggested to me that a 'New' car was not only affordable but a beter option. I agreed an decided upon having a 'New' vehicle.
30 June 2024
Delt with wolves BMW throughout the years and always had my needs met hence always dealing with this dealership
28 June 2024
Completely satisfied with the service at Wolverhampton thanks to Jake Fielding and Christian Short (sales representatives) who were particularly helpful during the purchase and delivery of my new car.
28 June 2024
Extremely straightforward and easy buying process.
27 June 2024
I'm happy with my purchase plus I was dealt with so much care and respect while I attended this centre. People at this centre are super friendly and polite. I enjoyed my experience.
27 June 2024
Explained the car well.
19 June 2024
Staff kept me informed every step of the way. I am a mature lady , husband with Dementia and they looked after me every step of the way.
18 June 2024
All staff were friendly and welcoming
18 June 2024
Very good experience with BMW & the customer service was excellent. Made us feel welcome & they explained different packages that suited are needs. Hand over for the car was under a week so very happy with that.
16 June 2024
Laura and Jake were excellent. Nothing was too much trouble. They got the car out of the showroom for us to test drive, we collected 3 days later with a very thorough handover then Laura phoned the next day to ensure everything was ok.
15 June 2024
The purchase experience was great hand over was seamless
13 June 2024
Extremely happily, my sales exec Dom Small was very patient and thorough. Made us comfortable with the whole procedure. Very approachable and liased with me continuously throughout the process.
11 June 2024
Sam Michelle hole was very welcoming and satisfied my needs.
09 June 2024
I was kept well informed.
07 June 2024
Jake Fielding was brilliant throughout the whole process
04 June 2024
Very helpful staff member Sam Hole - made me feel very comfortable when I asked too many questions Delivery was faster than anticipated - Sam managed my expectations well The car was perfect when it arrived The coffee isn't bad either!
03 June 2024
Completely satisfied
02 June 2024
Very Satisfied, couldn't have asked for a better experience, everything went well. Better than expected, I was constantly updated by Sam about the delivery of the car. My car was delivered sooner than expected, Sam made it possible.
01 June 2024
I was very satisfied with the representatives that helped me
31 May 2024
Tom was helpful in explaining the car thoroughly
30 May 2024
Very pleased with new car, helpful and friendly service received kept updated at all times
26 May 2024
From the beginning straight through until my brand new car was delivered, I received outstanding support and communication! My views and opinions has always been put first which is highly important to me.
19 May 2024
Good service
17 May 2024
I was and still am extremely happy with the service I received from start to finish. Christian was incredibly helpful and very patient. He was very thorough when explaining everything and made sure I understood and was happy at every step.
10 May 2024
Excellent from start to finish
09 May 2024
Sam Hole was outstanding he made the purchase a complete pleasure.
02 May 2024
Completely satisfied, bo stones were left unturned. I felt this has been a joyous moment for me in my career, as its the first time I purchased a new motor vehicle from my favourite Car manufacturer. The purchase process is a due process made easy.
01 May 2024
Very welcoming, plenty of refreshments offered, lots of nice cars in the showroom to look at
30 April 2024
Very satisfied with everything
30 April 2024
Excellent service
20 July 2024
In general the service people are of a good standard . I do find the costs for the service overly high
20 July 2024
Service assistant was excellent
20 July 2024
Everything that i asked for was done. I was kept well informed throughout. My car was presented back to me in a very clean and tidy condition.
19 July 2024
Customer service was great
18 July 2024
Staff were friendly and imformative
18 July 2024
.
18 July 2024
Always a delightful experience
18 July 2024
Very Satisfied and I wish to make a special mention of 'Jay Chand' who was really extra helpful in sorting out the BMW App. for me.
18 July 2024
Identified a bulge in the inner sidewall of a tyre which needed urgent attention.
17 July 2024
Delays in times given for completion caused three trips to garage. Although the representative, Jay, was very helpful as far as circumstances allowed.
17 July 2024
Rosie was very polite and helpful. Explained the service in detail prior to me bringing my vehicle in and updated during the time my vehicle was in on work that was required
17 July 2024
Professional but with personal touch
17 July 2024
It would have been 5 stars but the courtesy wash and clean was not your usual standard. In fact I had to remove all of the streaks on the bodywork and windows myself.
16 July 2024
Good communication through out and was allowed to pick up the car the following day
16 July 2024
I recieved a discount but this did not seem to be communicated to the person i was dealing with. The conversation suggested the person should not have given me a discount although it was honoured(however the price quoted was significantly different)
16 July 2024
- had to call them about when car would be ready as not heard by 4.30 from 8.30 drop and lift needed to know To get told needed to keep the car overnight wasn't expected for a service and a rattle! Would have expected to be delivered back but no!
16 July 2024
Same as above. Great communication
15 July 2024
Pleasant reception, fast with key drop off, video of vehicle check & good collection staff, explained all what had been done on this visit
15 July 2024
Extremely satisfied staff are always very professional and welcoming and provide a great service.
15 July 2024
The service employee was extremely efficient and courteous.
14 July 2024
Rosie, Vicky and Matt. Rosie for dealing with my car service requirements and to both Vicky and Matt in relation to their support and great Sales experience in buying a new car
14 July 2024
After the work completed my car feels so stable again and handling is so much better
13 July 2024
Definitely 5Star specifically beautiful girl managed everything perfectly MOT and other things
13 July 2024
Yeah. Was outstanding. From start to finish just exemplary. Can not fault her
12 July 2024
I was kept informed throughout the day my car was with you .
12 July 2024
Due to a previous experience at first booking. Staff went above and beyond to make sure this booking was efficient and professional.
12 July 2024
The service team are the best
11 July 2024
Completed the work on time
11 July 2024
No waiting around and staff friendly and helpful
11 July 2024
Good staff, nice clean place
10 July 2024
BMW staff was very professional in every aspect.
10 July 2024
Esse of arranging the pick up and politeness
10 July 2024
Its all because of Alicia I use this dealership. I feel comfortable with her and her approach puts me at ease
10 July 2024
Very satisfied
09 July 2024
I was satisfied with the service
09 July 2024
William Parsons is fantastic to deal with from booing the vehicle in for the m o t and service to collecting it was first class. William is a very friendly guy and just puts you at ease, he is a credit to BMW.
08 July 2024
I was looked after very well, fast and professional.
08 July 2024
Great service & a great curtesy car ????
08 July 2024
Very professionally service
08 July 2024
Great work. Sorted out my car. No issues.
08 July 2024
All my query's where answered and dealt with
08 July 2024
Friendly and knowledgeable staff, good communication and work completed to a good standard within required timeframe
08 July 2024
Everything was sorted out.
07 July 2024
Excellent
06 July 2024
I was sent a video
05 July 2024
The gentleman that liaised with me was fab, he kept me up to date over the next 24 hours and I appreciated that. Also I asked him to explain what repairs were done which he gladly did on collection. Please do let him know I give him 5/5!
05 July 2024
Sound
04 July 2024
There nothing to tell ,all good.
04 July 2024
Great communication
03 July 2024
Rosie was really helpful, service with a smile is always appreciated
03 July 2024
Car serviced within specified time, cleaned and hoovered. Thank you.
03 July 2024
Transparent thorough and polite
02 July 2024
Friendly polite young lady who checked me in
02 July 2024
I was greeted with a smile and clear directions. Clean premises and a nice professional attitude. From each phone call to my car service and to my keys being handed back to me! A really nice experience.
01 July 2024
Professional from start to finish.
01 July 2024
Nice and friendly staff did exactly what was required
01 July 2024
Rosie was on top of things and called to give regular updates. The issues were solved easily and the car was ready in time and washed as well.
30 June 2024
After having the inspection I was able to find things that I wouldn't have been able to find unless had the facility to look underneath
29 June 2024
All good
29 June 2024
All went well
28 June 2024
No issues on dropping off or collecting car. Courtesy car used which was a god send.,
28 June 2024
Brought the service pack but expected a pack of information to support the pack especially at the cost of £1482
27 June 2024
Prompt service Car cleaned
27 June 2024
Service staff both friendly and helpful
27 June 2024
I have already mentioned my bitter experience in the first test box.
26 June 2024
Professional and caring to their customers , efficient service providers.
26 June 2024
I was informed of every step by the staff and all went well.
26 June 2024
Excellent work and brilliant customer support
26 June 2024
Brilliant service nothing to much trouble
25 June 2024
I booked my car in for an MOT and was kept informed about the process as I requested on that day and by the mode I wanted.
25 June 2024
My air con got fixed. Just in time for this heatwave!
25 June 2024
Overall service cannot be questioned it was excellent
25 June 2024
Satisfied with all aspects. Excellent customer service.
24 June 2024
The actual service itself , the courtesy car provided and the courtesy and friendliness of the staff were exceptional, particularly Will my service contact. on the day.
24 June 2024
Polite and friendly and professional people
24 June 2024
The best customer I have received from a dealership. The personal service at Wolverhampton has kept me a customer because the terrible service I received from Sytner in Taplow almost made me leave BMW for good
24 June 2024
I was met at reception and was given a coffee while I waited.
23 June 2024
Service provided correctly and timely
22 June 2024
car sorted and available to collect same day kept up to date
22 June 2024
Issue fixed and I was kept informed of progress by Jay.
21 June 2024
Extremely satisfied
20 June 2024
Great customer
20 June 2024
Kept up todate whilst waiting
19 June 2024
The whole process was seamless and easy, from booking over the phone to handing my car in. I was greeted as I walked in and everything was handled very professionally
19 June 2024
Service was friendly and keeping me updated
19 June 2024
Polite, friendly and clearly explained everything
19 June 2024
Great customer service and welcoming
18 June 2024
Friendly receptionist helped
18 June 2024
It was meant to be washed but it was not washed
18 June 2024
I am very satisfied BMW Sytner service . Very good receptionist service. Very kind and pleasant welcome.
18 June 2024
Achieved everything I required and helped with my refund
17 June 2024
Alisha who took care of the vehicle was very helpful, informative and patient during the whole process.
16 June 2024
Nothing is too much trouble
16 June 2024
Great person to deal with
16 June 2024
Again, I was very pleased with my experience.
16 June 2024
Again very good and friendly
15 June 2024
Excellent booking at short notice and great experience on day
15 June 2024
Amazed never witnessed anything like it
15 June 2024
Great service but just a little upset it took longer than expected
15 June 2024
Even washed my car, legends
14 June 2024
Will. He was great ????
13 June 2024
A nice and easy experience
13 June 2024
I was kept informed at each stage of the recall process.
13 June 2024
Firstly, Rosie in Service was brilliant and met me to receive the vehicle and provide me with a courtesy car. I was then called later in the day by someone else in service to say the diagnostic check would be chargeable. Vehicle was in warranty?
13 June 2024
I was told I can pick up my car and its been washed and vacuum which wasn't the case.
13 June 2024
Job well done. Great customer support during the whole process. Thanks Rosie
13 June 2024
Because all time after sericing car there is other problems. They scratch motoor parts , after 10 min leave service fan heating cooler start make noise , thwy say is not theyr fault, but 100 procent they hit fan coolinng because also scratch plastic
13 June 2024
Fast ,service , cleaned car , again nice people
11 June 2024
Just need camera replaced under the guaranteed
11 June 2024
Great service from start to finish.
11 June 2024
Completely satisfied with the short video that I was sent and complete health check of my car.
10 June 2024
Excellent customer service
10 June 2024
From booking to collection no issues identified and was kept up to date by a phone call on the day of the service as well. Car was vacuumed and washed prior to collecting
10 June 2024
This would have been 5-star, but wasn't as the car took 2 days, rather than the one for the recall booked in some weeks prior.
10 June 2024
Clean space. Friendly staff. Continues updates on car. If I was going to mention anything negative it would be they don't have lactose free milk or oat milk for their coffee machine.
10 June 2024
Customer care was top
10 June 2024
Fault not found. Without my car overnight
10 June 2024
Work was done on my car very quickly and other things also done that needed doing
09 June 2024
The car was serviced and washed. I do appreciate that staff they inflate the car tyres.
09 June 2024
Could have got cheaper elsewhere quote included paint etc but no paint was used
09 June 2024
I enjoyed my visit and the friendly staff.
09 June 2024
10
09 June 2024
The staff at the dealership were very polite, friendly and eager to help
09 June 2024
Because Rosie made it a real smooth process
09 June 2024
Excellent service
08 June 2024
Everything went fine
08 June 2024
Overall experience, A1 .
08 June 2024
Rosie was brilliant friendly and handled everything down to a t
08 June 2024
Rosie was very helpful from the outset
08 June 2024
Quality
07 June 2024
Brilliant
07 June 2024
Hassle-free experience, MOT done quickly with no issues to report
05 June 2024
Efficient service very pleasant staff
05 June 2024
Always a 5 star service especially Louise was polite courteous and helpful.
05 June 2024
Attitude of staff at Sytner Wolverhampton is always fantastic!!
04 June 2024
Everything was handled as confirmed.
04 June 2024
Alicia Rattu served me, OMG what wonderfull young lady, beautiful smile and couldn't be more helpful
04 June 2024
Friendly and informative
04 June 2024
Great as always.
03 June 2024
MOT was completed as expected. Contact from customer service team was good.
03 June 2024
Great Customer service
03 June 2024
I received great customer service from Alicia.
03 June 2024
Felt very confident when driving away from the garage knowing everything had been checked
02 June 2024
Completely satisfied
02 June 2024
Done a great job, on the point ??
31 May 2024
5star team looking after me ,from the moment I came in ,
30 May 2024
Very satisfied
28 May 2024
no waiting around at all
28 May 2024
At bmw ther always call you to update or if anything extra needs doing
28 May 2024
Alicia was very friendly and polite.
28 May 2024
Extremely satisfied
27 May 2024
Great communication from Rosie, keeping me updated with thr progress of my vehicle during the day.
27 May 2024
Everybody I engaged with at BMW Wolverhampton gave exceptional service to me. They were all pleasant, kind and knowledgeable.
27 May 2024
A speedy same day service
26 May 2024
On time and the car was clean
26 May 2024
Great service good communication
26 May 2024
Very satisfied as I could get the car sorted & fit in round my work as I do nights
25 May 2024
Has stated above everything was fine no messing around.
25 May 2024
Very helpful, kept me up to date on progress. Job well done.
25 May 2024
No problems everything went smoothly
24 May 2024
Tyre all sorted fairly swiftly and Sam sat with me in my car to answer questions I had on certain controls which I could show him.
23 May 2024
The Service Advisor I dealt with was excellent (Alicia) She kept me informed of the status of my car during the time it was with you. She was professional and friendly in her manner, a credit to your organisation.
22 May 2024
Everything went smoothly and the engineer Will was very informative and friendly.
22 May 2024
Satisfaction was met and even exceeded as they did other checks and made me aware of.
22 May 2024
I did ask for a wait in showroom service but didn't get that.
22 May 2024
Always do what they say they will do
20 May 2024
Was very satisfied, I was provided with a nice courtesy car, and all my quieries and concerns was dealt with exceptionally well by rosie 10/10
20 May 2024
The young lad who attended to me took care of everything while I enjoyed a lovely coffee
19 May 2024
They found my problem as let me know . Rosie was very helpful
19 May 2024
Service was completed on time
19 May 2024
We're looked after really well.girls on reception were very polite. Special thanks to Rosie who kept us updated on the vehicle status. Thanks again.
19 May 2024
No problems great service
18 May 2024
I had video to see what was checked
18 May 2024
Exactly the same reason as before - Sam Keeling. Fantastic
18 May 2024
Very friendly and welcoming staff
18 May 2024
Satisfied evertime
18 May 2024
Excellent service and very friendly
18 May 2024
Sam Keeling is always superb and accommodating. Helped me out as desperately needed an oil change done before a long drive to Germany and same day got it in and done. Very appreciated.
17 May 2024
Experience was fault less, friendly staff, communication was good and the service itself was brilliant regarding the video of the service.
17 May 2024
They have given me a confident and garenteed experience.
17 May 2024
Very satisfied, polite and friendly staff.
17 May 2024
No problems, straight forward and efficient.
16 May 2024
Kept me fully updated throughout the time car was at garage.
16 May 2024
Always helpful and clear advice of cost.
15 May 2024
Because i was satisfied
15 May 2024
Great service like always
15 May 2024
The service was great and my BMW was clean when I got it back.
15 May 2024
You always look after your customers. It's the little things that count the hoover and car wash and the fact that you changed my window wiper blades for me. I did not ask you just did it. Much appreciated these things give the feel good factor x
14 May 2024
I was looked after and kept informed throughout.
14 May 2024
Communication excellent
14 May 2024
Service was good with Alicia she was very friendly and informative with a quick response to my emails.. issue with my car still seems to be the same though further investigation will need doing. I'm sure it will be sorted tho
14 May 2024
Greatly satisfied was helped out by Rosie who was a great help.
14 May 2024
Brilliant service
14 May 2024
Was advised of cost and work was done promptly
13 May 2024
Not called to say car was ready for collection as promised.
13 May 2024
Wolverhampton bmw are very friendly and helpful
13 May 2024
No loan car available which meant six miles walking!
13 May 2024
Tyre change is not challenging but got there in the end.
13 May 2024
Great service and great staff.
12 May 2024
Explained everything clearly and in a professional manner
10 May 2024
Works carried out to a high standard.
10 May 2024
Sam and Rosie were very helpful and provided an excellent service.
10 May 2024
Excellent service
10 May 2024
Technician kept me up to date with what was happening. Everything was delivered on time with no hassle.
10 May 2024
Communication was great throughout, courtesy calls and updates made planning the day around the booking so much easier. Rosie was careful to ensure all the information I needed was provided in a timely manner, and her attention to detail was fab.
10 May 2024
Alicia was professional and car was repaired satisfactorily.
09 May 2024
Very efficient
08 May 2024
The work was completed on time
08 May 2024
Happy with the service provided by Rosie Smith.
07 May 2024
Rosie smith service adviser was first class
07 May 2024
Very welcoming and overall fantastic and easy experience
07 May 2024
Dealt with Rosie, very professional and efficient
07 May 2024
imformed of the progress of the work. Follow up call after work was completed.
06 May 2024
My experience was very good do I am completely satisfied.
05 May 2024
Treated well and everything was explained thoroughly.
05 May 2024
As I said was told throughout about details and any issues, was a slight worry when they wanted £35 for screwing my number plate on but was assured it was free.
05 May 2024
Completely satisfied, car was taken for a recall and we where offered a discount on the service. Came out feeling like it was a brand new car.
05 May 2024
Great customer service
05 May 2024
Just a wonderful service as always.
05 May 2024
Professional service.
05 May 2024
It was straightforward.
04 May 2024
Great tech report video and Rosie was brilliant in keeping me updated with how things were going. Great customer service
03 May 2024
Excellent customer service, Rosie was fantastic throughout the whole process.
02 May 2024
Courtesy car was waiting and staff extremely helpful
02 May 2024
There was a minor problem with the car when returned, but satisfactorily resolved by the service liaison guy, Sam Keeling. Sam dealt with the situation in a very professional and satisfactory manner.
02 May 2024
The assistant was very helpful
02 May 2024
Could not as for anything better
02 May 2024
Again as said Will was great kept me up to date at all times and stuck to his times he promised
02 May 2024
Very informative couldn't help me enough, nothing was to much, quick turn around considering the work evolved and impeccable standards
02 May 2024
Overall my car was dealt with very well, the car was cleaned on returned and all my other interactions with the staff and Rosie will brilliant
01 May 2024
I was satisfied with the service because he did explain about how the car has serviced
01 May 2024
Jay was very Nice, friendly and professional.
01 May 2024
Amazing service, not just on this occasion, but every time I have my vehicle inspected. Jay Chand is brilliant. On this particular visit he pulled out all the stops to ensure my vehicle inspection was on time and to be honest it was completed earlier
30 April 2024
Got call from service engineer. Video of chassis inspection. Interesting courtesy car.
29 April 2024
Alicia was great, very polite and friendly and made sure to keep me updated with my vehicles progress.
29 April 2024
Thought they was brilliant, really pleasant people willing to help and provide a good service.
29 April 2024
All good
28 April 2024
Kept me informed of progress. Work carried out to perfection. Prompt and thorough service with loan car supply which really helped.
17 July 2024
Very streamlined and efficient process from beginning to end. Christian has been super helpful, so thank you.